Wis. ForwardHealth Online Handbook, Hospice, Topic #8117

EFT (Electronic funds transfer) allows ForwardHealth to directly deposit payments into a provider's designated bank account for

a more efficient delivery of payments than the current process of mailing paper checks. EFT is secure, eliminates paper, and

reduces the uncertainty of possible delays in mail delivery.

Only in-state and border-status providers who submit claims and MCOs (managed care organizations) are eligible to receive EFT

payments.

Provider Exceptions

EFT payments are not available to the following providers:

• In-state emergency providers

• Out-of-state providers

• Out-of-country providers

• SMV (Specialized medical vehicle) providers during their provisional enrollment period

Enrolling in Electronic Funds Transfer

A ForwardHealth Portal account is required to enroll into EFT as all enrollments must be completed via a secure Provider Portal

account or a secure MCO Portal account. Paper enrollments are not accepted. A separate EFT enrollment is required for each

financial payer a provider bills.

Providers who do not have a Portal account may Request Portal Access online. Providers may also call the Portal Helpdesk for

assistance in requesting a Portal account.

The following guidelines apply to EFT enrollment:

• Only a Portal Administrator or a clerk who has been assigned the EFT role on the Portal may complete the EFT enrollment

information.

• Organizations can revert back to receiving paper checks by disenrolling in EFT.

• Organizations may change their EFT information at any time.

• Organizations will continue to receive their RA (Remittance Advice) as they do currently.

Refer to the Electronic Funds Transfer User Guide on the User Guides page of the Portal for instructions and more information

about EFT enrollment.

Providers will continue to receive payment via paper check until the enrollment process moves into Active status and the

provider's ForwardHealth EFT enrollment is considered complete.

Recoupment and Reversals

Enrollment in EFT does not change the current process of recouping funds. Overpayments and recoupment of funds will continue

to be conducted through the reduction of payments.

Note: Enrolling in EFT does not authorize ForwardHealth to make unauthorized debits to the provider's EFT account; however, in

some instances an EFT reversal of payment may be necessary. For example, if the system generates a payment twice or the

amount entered manually consists of an incorrect value (for example, a decimal point is omitted creating a $50,000 keyed value

for a $500 claim), a reversal will take place to correct the error and resend the correct transaction value. ForwardHealth will

notify the designated EFT contact person of an EFT reversal if a payment is made in error due to a system processing or manual

data entry error.

Problem Resolution

If payment is not deposited into the designated EFT account according to the ForwardHealth payment cycle, providers should

first check with their financial institution to confirm the payment was received. If the payment was not received, providers should

then call Provider Services to resolve the issue and payment by paper check will be reinstated until the matter has been resolved.