Wis. ForwardHealth Online Handbook, Hospice, Topic #4911

Portal administrators are responsible for requesting, creating, and managing accounts to access these features for their

organization.

There must be one administrator assigned for each Portal account and all users established for that account. The responsibilities of

the Portal administrator include:

• Ensuring the security and integrity of all user accounts (clerk administrators and clerks) created and associated with their

Portal account.

• Ensuring clerks or clerk administrators are given the appropriate authorizations they need to perform their functions for the

provider, trading partner, or MCO (managed care organization).

• Ensuring that clerks or clerk administrator accounts are removed/deleted promptly when the user leaves the organization.

• Ensuring that the transactions submitted are valid and recognized by ForwardHealth.

• Ensuring that all users they establish know and follow security and guidelines as required by HIPAA (Health Insurance

Portability Accountability Act of 1996). As Portal administrators establish their Portal account and create accounts for

others to access private information, administrators are reminded that all users must comply with HIPAA. The HIPAA

privacy and security rules require that the confidentiality, integrity, and availability of PHI (protected health information) are

maintained at all times. The HIPAA Privacy Rule provides guidelines governing the disclosure of PHI. The HIPAA Security

Rule delineates the security measures to be implemented for the protection of electronic PHI. If Portal administrators have

any questions concerning the protection of PHI, visit the Portal for additional information.

Portal administrators have access to all secure functions for their Portal account.

Establish an Administrator Account

All Portal accounts require an administrator account. The administrator is a selected individual who has overall responsibility for

management of the account. Therefore, they have complete access to all functions within the specific secure area of their Portal

and are permitted to add, remove, and manage other individual roles.

Add Backup Contact Information for Provider Administrator Accounts

Provider administrators must set up a backup contact for their Portal accounts to ensure that requests and changes can be verified

as legitimate. Provider administrators will not be able to use the same contact information for both the administrator account and

the backup contact.