Wis. ForwardHealth Online Handbook, Hospice, Topic #4740

The public Provider area of the ForwardHealth Portal offers a variety of important business features and functions that will assist

in daily business activities with ForwardHealth programs.

Interactive Maximum Allowable Fee Schedule

Within the Portal, are maximum allowable fee schedules for most services. Providers can search the interactive maximum

allowable fee schedule by a single procedure code, multiple codes, a code range, or by a service area to find the maximum

allowable fee. Through the interactive fee schedule, providers also can export their search results for a single code, multiple codes,

a code range, or by service area. The downloadable fee schedules, which are updated monthly, are downloadable only by service

area as TXT (text) or CSV (comma separated value) files.

ForwardHealth Communications

ForwardHealth Updates announce changes in policy and coverage, PA (prior authorization) requirements, and claim submission

requirements. They communicate new initiatives from the Wisconsin DHS (Department of Health Services) or new requirements

from the federal CMS (Centers for Medicare & Medicaid Services) and the Wisconsin state legislature.

Updates reflect current policy at the time of publication; this information may change over time and be revised by a subsequent

Update. Update information is added to the ForwardHealth Online Handbook after the Update is posted, unless otherwise noted.

Providers should refer to the Online Handbook for current information. The Online Handbook is the source for current

ForwardHealth policy and contains provider-specific information for various services and benefits.

Trainings

Providers can register for all scheduled trainings and view online trainings via the Trainings page, which contains an up-to-date

calendar of all available training. Additionally, providers can view webcasts of select trainings.

Contacting Provider Services

Providers and other Portal users will have an additional option for contacting Provider Services through the Contact link on the

Portal. Providers can enter the relevant inquiry information, including selecting the preferred method of response (for example, a

phone call or email) the provider wishes to receive back from Provider Services. Provider Services will respond to the inquiry

within five business days. Information will be submitted via a secure connection.

Online Enrollment

Providers can speed up the enrollment process for Medicaid by completing a provider enrollment application via the Portal.

Providers can then track their application by entering their ATN (application tracking number) given to them on completion of the

application.

Other Resources Available on the Portal

The public Provider area of the Portal also includes the following features:

• A What's New? section for providers that links to the latest information posted to the Provider area of the Portal.

• Home page for the provider. (Providers have administrative control over their Portal homepage and can grant other

employees access to specified areas of the Portal, such as claims and PA.)

• Email subscription service for Updates. (Providers can register for email subscription to receive notifications of new

provider publications via email. Users are able to select, by program and service area, which publication notifications they

would like to receive.)

• A forms library.