Wis. ForwardHealth Online Handbook, Hospice, Topic #4456

The Provider Services and Resources Reference Guide lists services and resources available to providers and members with

contact information and hours of availability.

ForwardHealth Portal www.forwardhealth.wi.gov/ 24 hours a day, seven days a week

Public and secure access to ForwardHealth information with direct link to contact Provider Services for up-to-date access to

ForwardHealth programs information, including publications, fee schedules, and forms.

WiCall Automated Voice Response

System 800-947-3544 24 hours a day, seven days a week

WiCall, the ForwardHealth AVR (Automated Voice Response) system, provides responses to the following inquiries:

• Checkwrite

• Claim status

• PA (prior authorization)

• Member enrollment

ForwardHealth Provider Services

Call Center 800-947-9627

Call center representatives:

Monday – Friday, 7 a.m. – 6 p.m.

(Central time)*

Virtual agent: 24 hours a day, seven days a

week

To assist providers in the following programs:

• BadgerCare Plus

• Medicaid

• SeniorCare

• Family Care

• Family Care Partnership

• IRIS (Include, Respect, I Self-Direct)

• PACE (Program of All-Inclusive Care for the Elderly)

• HDAP (Wisconsin HIV Drug Assistance Program)

• WCDP (Wisconsin Chronic Disease Program)

• Wisconsin Medicaid and BadgerCare Plus Managed Care Programs

• Wisconsin Well Woman Medicaid

*With the exception of state-observed holidays.

• WWWP (Wisconsin Well Woman Program)

ForwardHealth Portal Helpdesk 866-908-1363 Monday – Friday, 8:30 a.m. – 4:30 p.m.

(Central time)*

To assist providers and trading partners with technical questions regarding Portal functions and capabilities, including Portal

accounts, registrations, passwords, and submissions through the Portal.

Electronic Data Interchange

Helpdesk 866-416-4979 Monday – Friday, 8:30 a.m. – 4:30 p.m.

(Central time)*

For providers, including trading partners, billing services, and clearinghouses with technical questions about the following:

• Electronic transactions

• Companion documents

• PES (Provider Electronic Solutions) software

Managed Care Provider Appeals 800-760-0001, Option 1

Monday – Friday,

7 a.m. – 6 p.m.

(Central time)*

To assist BadgerCare Plus/Medicaid SSI (Supplemental Security Income) HMO or Children's Specialty Managed Care PIHP

(Prepaid Inpatient Health Plan) providers with questions regarding their appeal status and other general managed care provider

appeal information.

Managed Care Ombudsman

Program 800-760-0001

Monday – Friday,

7 a.m. – 6 p.m.

(Central time)*

To assist managed care enrollees with questions about enrollment, rights, responsibilities, and general managed care information.

Member Services 800-362-3002

Monday – Friday,

8 a.m. – 6 p.m.

(Central time)*

To assist ForwardHealth members, or persons calling on behalf of members, with program information and requirements,

enrollment, finding enrolled providers, and resolving concerns.

Wisconsin HIV Drug Assistance

Program 800-991-5532

Monday – Friday,

8 a.m. – 4:30 p.m.

(Central time)*

To assist HDAP providers and members, or persons calling on behalf of members, with program information and requirements,

enrollment, finding enrolled providers, and resolving concerns.