Wis. ForwardHealth Online Handbook, Hospice, Topic #4345

Each provider needs to designate one individual as an administrator of the ForwardHealth Portal account. This user establishes the

administrative account once their PIN (personal identification number) is received. The administrative user is responsible for this

provider account and can add accounts for other users (clerks) within their organization and assign security roles to clerks that

have been established. To establish an administrative account after receiving a PIN, the administrative user is required to follow

these steps:

1. Go to the ForwardHealth Portal.

2. Click the Providers button.

3. Click Logging in for the first time?.

4. Enter the Login ID and PIN. The Login ID is the provider's NPI (National Provider Identifier) or provider number.

5. Click Setup Account.

6. At the Account Setup screen, enter the user's information in the required fields. Enter a backup user's information in the

required fields.

7. Read the security agreement and click the checkbox to indicate agreement with its contents.

8. Click Submit when complete.

Once in the secure Provider area of the Portal, the provider may conduct business online with ForwardHealth via a secure

connection. Providers may also perform the following administrative functions from the Provider area of the Portal:

• Establish accounts and define access levels for clerks

• Add other organizations to the account

• Switch organizations

Refer to the Account User Guide on the User Guides page of the Portal for more detailed instructions on performing these

functions.