Wis. ForwardHealth Online Handbook, Hospice, Topic #16737

The demographic maintenance tool allows providers to update information online that they are required to keep current with

ForwardHealth. To access the demographic maintenance tool, providers need a ForwardHealth Portal account. After logging into

their Portal account, providers should select the Demographic Maintenance link located in the Home Page box on the right side of

the secure Provider home page.

Note: The Demographic Maintenance link will only display for administrative accounts or for clerk accounts that have been

assigned the Demographic Maintenance role. The Account User Guide provides specific information about assigning roles.

The demographic maintenance tool contains general panels which are available to all or most providers as well as specific panels

which are only available to certain provider types and specialties. The Demographic Maintenance Tool User Guide provides

further information about general and provider-specific panels.

Uploading Supporting Documentation

Providers can upload enrollment-related supporting documentation (for example, licenses, certifications) using the demographic

maintenance tool. Documents in the following formats can be uploaded:

• JPEG (Joint Photographic Experts Group) (.jpg or .jpeg)

• PDF (Portable Document Format) (.pdf)

To avoid delays in processing, ForwardHealth strongly encourages providers to upload their documents.

Submitting Information

After making all their changes, providers are required to submit their information in order to save it. After submitting information,

providers will receive one of the following messages:

• Your information was updated successfully. This message indicates that providers' files were immediately updated with the

changed information.

• Your information was uploaded successfully. This message indicates that ForwardHealth needs to verify the information

before providers' files can be updated. Additionally, an Application Submitted panel will display and indicate next steps.

Verification

ForwardHealth will verify changes within 10 business days of submission. If the changes can be verified, ForwardHealth will

update providers' files. In some cases, providers may receive a Change Notification letter indicating what information

ForwardHealth updated. Providers should carefully review the Provider File Information Change Summary included with the letter

to verify the accuracy of the changes. If any of the changes are inaccurate, providers can correct the information using the

demographic maintenance tool. Providers may contact Provider Services if they have questions regarding the letter.

Regardless of whether or not providers are notified that their provider files were updated, changed information is not considered

approved until 10 business days after the information was changed. If the changes cannot be verified within 10 business days,

ForwardHealth will notify providers by mail that their provider files were not updated, and providers will need to make

corrections using the demographic maintenance tool.