US · guidance
CMS SOM App. H, Tag V464
§ 494.70(a)(13) - Be informed of the rules and expectations of the facility regarding patient
conduct and responsibilities;
Interpretive Guidance §494.70 (a)(13)
Facility staff should inform patients about what is expected of them (the patient), while receiving
services at the facility. Some examples of facility expectations for patient conduct and
responsibilities include, but are not limited to: treating others (staff, patients, visitors) with
mutual respect; following the plan of care (e.g., taking ordered medications, following fluid and
diet restrictions); keeping appointments and/or notifying the facility if they will be late or miss a
scheduled appointment; notifying the facility of changes in residence and contact information;
and, providing information on payers and changes in insurance.
History
Rev.
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
6713b1a3fe824d266abd83a693b0be7719f25cf02305b3ba89e89b7a935337ba
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