US · guidance
CMS SOM App. H, Tag V450
§ 494.70 Condition: Patients’ rights
Interpretive Guidance §494.70
This Condition requires the facility to provide respect, privacy, information, and appropriate
services for their patients, as well as an internal grievance mechanism and information about
external grievance mechanisms.
The survey of this Condition is primarily accomplished through interviews with patients and
observations of care delivery and staff-patient interactions. Review of medical records and
applicable policies for these requirements are indicated if any issues are identified by the
observations or interviews.
Condition level noncompliance should be considered if there are serious and/or pervasive
deficient practices identified that seriously threaten one or more of these rights. Examples of
Condition level noncompliance include, but are not limited to, a pattern of:
• Failure to treat patients with respect and dignity, to provide an opportunity for private
communication, or to prevent exposure of private body areas during dialysis causing
patients emotional discomfort; and,
• Cognizant patients/designees not being aware of their options for treatment modalities or
grievance mechanisms.
History
Rev.
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
0edfca9dead44d5b124d9dd2bab19d46f71a5c0eabd0cfb7e27386fbcd700940
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