US · guidance
CMS SOM App. FC, Tag M0312
§485.918(b)(1)(ii) Provides 24-hour-a-day emergency care services
Interpretive Guidelines §485.918(b)(1)(ii)
The clients of the CMHC must be able to make live contact with a clinician any time
(day or night) who has the qualifications to evaluate and address the client’s clinical
needs either over the phone and, if necessary, by a face to face clinical evaluation in an
agreed upon safe setting. On-call clinical personnel should have access to client records
they need to provide 24 hour emergency services. A recorded message in lieu of a live
person for the emergency care services does not meet this requirement.
History
Rev. 196, Issued: 01-10-20, Effective: 01-10-20, Implementation: 01-10-20
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
cf9c5a5c0407629f8f185041b0d5ee7396d318c1d74683fa1962ab3bdd665b87
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