US · guidance
CMS SOM App. FC, Tag M0128
§485.910(b)(1)(iii) Voice grievances and understand the CMHC grievance process;
including but not limited to grievances regarding mistreatment and treatment or care that is
(or fails to be) finished.
Interpretive Guidelines §485.910(b)(1)(iii)
Review the facility’s grievance process. Consider if the facility’s grievance process is
posted in an area accessible to clients. During the client and/or guardian interviews
confirm their understanding of the process for filing a grievance. Based upon information
received during observations and interviews, request documentation of the facility actions
taken, including corrective actions, as a result of any grievance. Evaluate whether the
facility’s grievance procedures are followed.
History
Rev. 196, Issued: 01-10-20, Effective: 01-10-20, Implementation: 01-10-20
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
4497109701e3694ccb868da0aa678232c6dd3e0562b06fef9419af48ec2274f3
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