US · guidance
CMS SOM App. B, Tag G484
§484.50(e)(1) The HHA must—
(ii) Document both the existence of the complaint and the resolution of the
complaint; and
Survey Procedures
§484.50(e)(1)(ii)
Obtain the complaint log (or other format used for documenting complaints) to verify
that the HHA is tracking complaints received from receipt of complaint through
resolution.
History
Rev. 219; Issued: 04-12-24; Effective: 04-12-24; Implementation: 04-12-24
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
74de1c28b9c8699727e0a3c46d746e4e7003c5cd81080b2d7c91b2caba4508a9
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