US · guidance
CMS SOM App. B, Tag G444
§484.50(c) Standard: Rights of the patient
The patient has the right to—
(9) Be advised of the state toll free home health telephone hot line, its contact
information, its hours of operation, and that its purpose is to receive complaints or
questions about local HHAs.
Survey Procedures §484.50(c)(9)
Determine if the patient is aware of the state home health hotline to lodge a complaint if
dissatisfied with the care provided by the HHA. Inquire if the patient filed any
complaints directly with the HHA and if the care and services were negatively affected by
this action (see also §484.50(c)(11)).
History
Rev. 219; Issued: 04-12-24; Effective: 04-12-24; Implementation: 04-12-24
Provenance
- Source
- cms.gov
- Retrieved
- 2026-07-22
- Edition
- som-2026-07-22
- Content hash
6a0fed99d2309a31429bbd09353029325d64092e3589bb676c183be7f20eb100
The link goes to the issuing authority’s own document — the one we read to produce this record. Where a source publishes whole titles rather than sections, your browser may need a moment to jump to the provision.
Unofficial copy of government-published law, reproduced from official sources with full provenance. Not an official publication; verify against official sources before relying on it in a filing. Records in the 'guidance' corpus, and only that corpus, are sub-regulatory (interpretive guidelines, survey procedures) and are not binding law. Validity bounds follow each jurisdiction's declared temporalBasis.