CMS SOM App. B, Tag G428

The patient has the right to—

(1) Have his or her property and person treated with respect;

Interpretive Guidelines §484.50(c)(1)

Respect for Property: The patient has the right to expect the HHA staff will respect his or

her property and person while in the patient’s home. The HHA must ensure that during

home visits the patient’s property, both inside and outside the home, is not stolen,

damaged, or misplaced by HHA staff.

Respect for Person: The HHA must consider and accommodate any patient requests

within the parameters of the assessment and plan of care, and the patient must be treated

by the HHA as an active partner in the delivery of care. The HHA should make all

reasonable attempts to respect the preferences of the patient regarding the services that

will be delivered, such as the HHA visit schedule, which should be made at the

convenience of the patient rather than of the agency personnel. The HHA must keep the

patient informed of the visit schedule and timely and promptly notify the patient when

scheduled services are changed.