HOPE Guidance Manual v1.02, § 3.8

A special Manual Record Deletion Request is only necessary when there has been an error in a record that has

been accepted by CMS that cannot be corrected with a Modification or Inactivation Request record. There are

only two items to which this applies. A Manual Record Deletion Request must be performed when the record

has the wrong state code (STATE_CD) and/or facility ID (FAC_ID) in the control items. Control items are items

created by the HOPE software. These errors most likely occurred at the time of software installation when

initializing the software, and not during the routine entry of the patient’s administrative or clinical data.

If a HOPE record has the wrong state code and/or facility ID (control items STATE_CD and FAC_ID), then the

record must be removed without leaving any trace in the system. The record must be resubmitted with the

correct STATE_CD and FAC_ID value, when indicated. All data items must be complete and correct on the

newly submitted record.

In the event that this error has occurred, the provider must contact the iQIES Service Center by email

(iQIES@cms.hhs.gov) or telephone (1-877-201-4721).