BOP Program Statement 8200.04 ch. 3 § 7

Communication between program managers and sales staff relating

to specific issues previously negotiated by program managers and

the Deputy Director of Sales, Marketing and Customer Service

shall be coordinated with staff responsible for that customer

region, or, as in the case of Central Office staff, consideration

shall be given to primary and secondary product/customer

responsibilities.

If the need exceeds negotiated requirements, all requests shall

be coordinated through the Deputy Director of Sales, Marketing

and Customer Service including additional work hours and

"special" team support.

a. Coordination of Field Sales Efforts. Local sales

initiatives shall be coordinated with the sales office

representing that region. If a program manager plans to visit a

customer who was not previously classified as "preferred," the

program manager shall contact the local sales office to discuss

customer history, key contacts, sales support, and current

initiatives that office is taking. The same applies for

correctional staff planning such visits. To maintain continuity

for reporting and tracking, correctional staff shall use the

standard forms used by sales staff.

PS 8200.04

June 11, 1997

Page 3-5

b. Range of Authority. Program managers shall establish and

define range of authority, including price, capacity, product

availability, and MOAs.

c. Program Manager Accounts. Program managers shall identify

accounts/commands they are to manage. This will prevent

confusion and duplication of efforts in targeting specific

customers, as well as it will reduce the overall corporate cost

of sales.