BOP Program Statement 5337.01 § 5

CST activities are divided into three categories: support, intervention, and administrative.

a. Support. Support activities are designed to assist staff and their families in maintaining

baseline levels of wellness and resilience. CST members rely on Stress First Aid skills and

organized outreach to help staff improve their wellness and/or resilience. CSTs guide staff

toward resources when they experience a stressor, and they organize institution-wide events to

promote healthy responses to stressors. These types of activities are a routine component of

monthly training and do not require activation of CST. Activities under the support function

include, but are not limited to:

■ Walking and Talking

■ Wellness Fairs

■ Individual outreach

■ Wellness/resilience training and challenges

b. Intervention. Upon activation of the CST by the Regional Director or CEO, CST responds

to acute critical incidents to provide support to staff and their families in an effort to mitigate

traumatic responses and support resilience. Events that may trigger an activation include, but are

not limited to the following events:

P5337.01 4/4/2023 5

■ Inmate disturbances

■ Natural disasters

■ Staff death

■ Inmate death

■ Hostage situation

■ Staff assault

■ Significant illness or injury

■ Pandemic

■ Chronic Understaffing and/or Use of Augmentation

Activities under the intervention function include, but are not limited to:

■ Walking and Talking

■ On-Scene Support Center

■ Family Support Center

■ Home or Hospital Visit

■ Death Notification

In addition:

■ CST will utilize Psychological First Aid skills to intervene with staff during a critical

incident.

■ Institution CST is not to conduct CISD. However, CISD services may be available through

the EAP.

■ In the event a CST Team Leader believes CISD is warranted, they must consult with their

Regional Team Leader or the National EAP Coordinator.

■ The CST may be used to identify staff who would benefit from CISD in preparation for a

visit from a certified CISD provider.

c. Administrative.

 Record keeping. CSTs are required to keep detailed documentation of all activities and

activations. Teams use the CST Activity Log, which will be submitted quarterly to the

Regional Team. Regional Teams compile the data for the region and report this to the

National EAP Coordinator. When keeping records, CST members will not record

information about individuals they have assisted (An FSC sign in/out log for security

reasons is an exception) and rather document the type of activities and services provided,

the dates they were provided, and the number of individuals served.

 Inventory. CSTs are required to maintain inventory lists of all CST designated property.

This includes items such as cots, hygiene kits, water bottles, and any other accountable

property. CSTs must also routinely inspect these items for damage or wear.