BOP Program Statement 3792.09 § 10

The mission of Vet Centers is to welcome home veterans with honor by providing quality

readjustment counseling services in a caring manner. The Vet Center counseling services consist

of a wide range of psycho-social services offered to eligible veterans and their families in the

effort to make a successful transition from military to civilian life. They include:

■ Individual and group counseling for veterans and their families.

■ Family counseling for military related issues.

■ Bereavement counseling for families who experience an active duty death.

■ Military sexual trauma counseling and referral.

■ Outreach and education including the VA’s Post Deployment Health Administration

Program, community events, etc.

■ Substance abuse assessment and referral.

■ Employment assessment and referral.

■ Veteran Benefits Administration explanation and referral.

■ Screening and referral for medical issues including Traumatic Brain Injury, depression, etc.

Vet Centers are located nationwide in local communities for the purpose of assisting veterans

and their families achieve a successful post-war transition to civilian life and employment. A

listing of Vet Centers can be found at http://www2.va.gov/directory/guide/vetcenter_flsh.asp.

P3792.09 7/12/2016 9

Chapter 3. Program Participation

Any veteran who wishes to have a Battle Buddy should either contact the B3 Coordinator or an

available Battle Buddy. If the staff member contacts the B3 Coordinator, he/she will provide a

list of eligible Battle Buddies to the requesting staff member. The B3 Coordinator will work with

the staff member to select the best match and assign that Battle Buddy to the staff member. The

B3 Coordinator will notify the Battle Buddy of his/her selection.

If the requesting staff member contacts the Battle Buddy directly, the Battle Buddy will notify

the B3 Coordinator of such selection.

The Battle Buddy and the staff member should plan their initial meeting within one week of

selection or assignment.

P3792.09 7/12/2016 10

Attachment A

Bureau Battle

Buddy(B3)

VETERANS AND PEERS HELPING

VETERANS

STAFF MENTOR

PROCEDURE MANUAL

***Amended/Edited from the Michigan Army National Guard

“Buddy to Buddy” Program***

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Bureau Battle Buddy (B3) Contents

Contents

FORWARD...................................................... PAGE#2

INVITATION................................................... PAGE#3

CONFIDENTIALITY.............................................. PAGE#4

TRAINING OVERVIEW........................................... PAGE#5

THE GROUND RULES............................................. PAGE#6

HANDLING EMERGENCIES......................................... PAGE#11

COMMUNICATIONS SKILL-BUILDING................................ PAGE#14

RECOGNIZING POTENTIAL CONCERNS............................... PAGE#26

TAKING CARE OF YOURSELF...................................... PAGE#34

FREQUENTLY ASKED QUESTIONS................................... PAGE#39

APPENDIX/ACKNOWLEDGEMENTS.......................................... PAGE#41

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Bureau Battle Buddy (B3) Foreword

What is the “Bureau Battle Buddy” Program?

The Bureau Battle Buddy (B3) program is derived from the U.S. Army’s “Battle Buddy™”

program for wounded veterans, and the “Buddy To Buddy Program” developed by the Michigan

Army National Guard (MI ARNG) along with healthcare professionals from the University of

Michigan and Michigan State University. These materials have been amended to meet the

unique needs of the Bureau of Prisons staff in dealing with the many challenges they may face

when readjusting to civilian life at home after combat and/or deployment. Although we

welcome all staff interested in providing assistance to our returning veterans, it is important to

recognize that,

Behind these programs is a simple concept: Combat is unlike any other

human experience. No one knows more about the issues facing a returning

veteran – than a fellow combat veteran.

The B3 provides direct support to staff returning home and to their law enforcement roles. The

term “Battle Buddy" began with the Infantry. When deployed in tactical situations, soldiers will

have a "Battle Buddy." The buddies share every task such meals, backing up one another while

on sentry duty or ensuring the other is drinking water. The transition from the battlefield to home,

in and of itself has many challenges. For the reservists returning to civilian life, among all the

other adjustments, they are then separated from their battle buddy. The impact of these changes

is multiplied when you add the stressors inherent in the correctional environment. The goal of

the B3 Program is to help with transition and assimilation back into life at home and as a Bureau

Employee.

The B3 program is based on a peer support model, connecting BOP staff/peers, many of whom

are veteran’s from past conflicts, with newly returning veterans. The goal is to provide focused

resources to our returning or current veterans. By striving to utilize the experience of our

seasoned combat veterans and other peer volunteers, this program provides coordination

between the BOP and its support and resources, with those available through the Department of

Veteran’s Affairs, “Vet Center” Program.

Mentor support: Standing beside.

A first-line contact for the service member returning from deployment, facilitating connection to

the Vet Center program, and other resources needed for a successful transition to life at home.

Professional support: Standing behind.

Additional back-up support and resources provided for the Staff Mentor to contact including the

B3 Coordinator and the Vet Center.

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Bureau Battle Buddy (B3) Invitation

Why am I being asked to participate?

By participating in this program, you will help us to help our returning veterans reintegrate back

into their families, their jobs and their communities. Although all interested staff will be

considered to be a “Battle Buddy”, we recognize that actual combat Veteran mentors (Battle

Buddies) have the ability to share with newly returning veterans their common experience, and

can provide the unique and much needed support in navigating the transition from war-fighter to

home, work, and accessing available resources provided through the VA, DOD, DOJ, and OPM.

Once again, you are being asked to serve. This time, the call comes from your fellow service

members here at home, who need you to be ready. You will be there to treat these returning

service members with honor and dignity in their time of need. You are honoring returning service

members and their families through your involvement in this program.

The training offered in the B3 program will prepare you to assist our returning combat veterans in

successfully transitioning to life after deployment and any other veteran seeking assistance.

You are not alone. In your first-tier role (called Staff Mentor), you have many sources of

back-up. Along with your primary resources (Vet Center / B3 Coordinator), this manual provides

you with a listing of resources you can access to help your assigned service member address

concerns ranging from family issues to military benefits to education and job assistance to help

with financial or legal concerns. In addition, mental health professionals including the

institutions EAP Coordinator are there to assist you and your assigned service member with

identified concerns.

Finally, an additional level of support is available through the B3 program where you can get

additional help with referrals to other service providers. All of these resources come together to

ensure that concerns are identified and addressed early, improving outcomes for service

members and their families.

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Bureau Battle Buddy (B3) Confidentiality

Confidentiality

By agreeing to be part of this program, you are agreeing to honor the confidentiality of the

conversations you have with returning veterans. These veterans may share things with you that

they would not regularly share with other members of their units, coworkers, or even with family.

The thoughts, ideas and personal identifying information disclosed by a staff member

participating in the B3 are to be protected and not shared with friends, family or others staff. This

is to assure that personal information will remain secure.

This confidentiality agreement specifies the following:

You agree not to share anything that you and your assigned buddy have discussed with

the media, with other staff members, or with members of the general public.

You agree to safeguard and protect all data and information that you receive as you

participate in this program and you will treat that information as strictly confidential.

There are a few exceptions to this rule of confidentiality:

Periodically, you will be required to report data to the B3Coordinator and/or the Special

Emphasis Program Manager, to track the effectiveness of the program.

For safety, if a staff member confides that he/she is planning to hurt him/herself or

another person, you are required to pass that information along to the B3 Coordinator,

Vet Center, medical or appropriate outside law enforcement personnel in order to ensure

the safety of the individual and others.

An intervention by authorities, breaching this confidentiality agreement, is also required

if there is an indication of child abuse, which is required by law to be reported to

protective services.

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Bureau Battle Buddy (B3) Training Overview

What’s involved in B3 Training?

As a combat veteran or motivated volunteer, you may be uniquely qualified to help ease

the transition from deployment to home for the newly or previously demobilized war

fighter/veteran. This training will show you how to put your own life experiences to use,

building on your proven ability to relate to and empathize with others. Although the focus

of your efforts will be to help others, there are definite benefits ahead for you, too. You

and the buddy with whom you are partnered will learn from each other as you take this

journey together.

Training consists of several hours of self –study instruction, during which time you will

learn:

• How to maintain strong relationships based on understanding, concern, trust and

respect.

• How to communicate effectively using active listening skills and proven questioning

techniques. You will gain confidence in using a specially-designed “Quick Guide”.

• How both you and your “Buddy” can adopt a healthier lifestyle and take

responsibility for establishing and maintaining good self-care habits -- from better

eating and sleeping to managing stress.

• How to recognize the symptoms and indicators of emotional distress, including

depression, post-traumatic stress disorder (PTSD), traumatic brain injury (TBI),

suicide and substance abuse.

• When and how to call for additional support available within the B3 program, when

someone is in need of further assessment and care.

This manual is intended to serve as your guide through B3 training, and to be an

on-the-ground reference for you once you are working as a Staff Mentor, a first-line

contact for service members or current veterans returning from deployment.

Bureau Battle Buddy (B3) Ground Rules

The role of a Staff Mentor

If a man does his best, what else is there?

-- General George S. Patton, Jr.

As a Staff Mentor in the B3 program, your objective is to maintain relationships, provide

support, encouragement, and information to guide service members through the early

days of life after active duty or any time they request assistance. To lay the foundation

for the B3 work ahead, it is important to establish a few guidelines, so that expectations

(both yours and your assigned “Buddy”) are clear from the start.

“Your job is not to give help, it’s to get help”

As a Staff Mentor, you will be asked to “check in” with your assigned Buddy through

personal contacts. You should direct your conversations using a “Quick Guide” designed

to identify and track any concerns. You may use this Guide (provided in the Appendix) to

assist with conversations.

Staff Mentors must demonstrate a commitment to the following principles:

• Respect - The opinions, situations and needs of others, and integrity of the

relationship you are building together, are to be honored.

• Confidentiality - Others will be sharing personal, sensitive information with

you; discretion is vital to creating and maintaining a constructive dialog.

• Concern - Your sincere effort to listen and empathize will make the difference

in the success of your B3 interactions.

• Communication - Dedicate yourself to developing the needed skills, making the

necessary amount of contact, and, with the support of B3 Coordinator and/or the

Vet Center Representative, recommending additional connections when needed.

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Bureau Battle Buddy (B3) Ground Rules

As a Staff Mentor, you are NOT required to:

Know all of the answers

Provide counseling or therapy

Give medical advice

Do personal favor

As a Staff Mentor, you are NOT alone. You are NOT expected to diagnose mental illness,

or to determine on your own whether a staff member’s situation has reached a critical level.

You will be backed up by your local Vet Center representative and the B3 Coordinator. You

should contact these professionals for guidance anytime you are concerned about the

well-being of your Buddy or feel uncertain about your role as a Staff Mentor.

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Bureau Battle Buddy (B3) Ground Rules

Staff Mentor access to the Vet Centers

In your role as a Staff Mentor, your “Buddy” may confide in you regarding a wide range of

challenges, from financial or legal questions to family or mental health concerns.

Regardless of the issue, one thing is true: the earlier your Buddy makes connection with the

right services for his/her situation, the better the outcome will be. By intervening early, we

hope to lessen the stress and the risk of additional problems for the service member and

his/her family.

While there are a large number of resources available to help support returning veterans, as a

Staff Mentor, you will be able to show respect for your “Buddy” by allowing him/her to dictate

how and when these services are employed. The Vet Center is a one-stop resource referral.

Your B3 training will give you a basic knowledge of the Vet Center program and services

available through that program for returning service members. Within that program, fellow

veterans who have received even more training are able to further assess the needs of the

returning service member, and help him/her gain access to additional mental health,

substance abuse and community service agencies

You and other Staff Mentors are the first line of contact with returning service members. You

may also access the second tier of veteran-delivered support, B3 Coordinator and your local

Vet Center representative, all who stand ready to assist you when you identify a need for

additional intervention.

The Vet Center representatives are vets who are very likely to have been deployed or faced

combat in Iraq, Afghanistan or other military actions. They will also personally meet and

screen many of these formal treatment services your Buddy might want or need.

Your role as a Staff Mentor does not end once your buddy is connected with the Vet Center

or another resource provider for follow-up.

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Bureau Battle Buddy (B3) Ground Rules

The role of the Vet Centers

What is the Vet Center?

We are the people in VA who welcome home war veterans with honor by

providing quality readjustment counseling in a caring manner. Vet

Centers understand and appreciate Veterans’ war experiences while

assisting them and their family members toward a successful post-war

adjustment in or near their community.

VET CENTER HISTORY

The Vet Center Program was established by Congress in 1979 out of the recognition that a

significant number of Vietnam era vets were still experiencing readjustment problems. Vet

Centers are community based and part of the U.S. Department of Veterans Affairs. In April

1991, in response to the Persian Gulf War, Congress extended the eligibility to veterans who

served during other periods of armed hostilities after the Vietnam era. Those other periods

are identified as Lebanon, Grenada, Panama, the Persian Gulf, Somalia, and

Kosovo/Bosnia. In October 1996, Congress extended the eligibility to include WWII and

Korean Combat Veterans.

The goal of the Vet Center program is to provide a broad range of counseling, outreach, and

referral services to eligible veterans in order to help them make a satisfying post-war

readjustment to civilian life. On April 1, 2003 the Secretary of Veterans Affairs extended

eligibilit y for Vet Center services to veterans of Operation Enduring Freedom (OEF) and on

June 25, 2003 Vet Center eligibility was extended to veterans of Operation Iraqi Freedom

(OIF) and subsequent operations within the Global War on Terrorism (GWOT). The family

members of all veterans listed above are eligible for Vet Center services as well. On

August 5, 2003, VA Secretary Anthony J. Principi authorized Vet Centers to furnish

bereavement counseling services to surviving parents, spouses, children and siblings of

service members who die of any cause while on active duty, to include federally activated

Reserve and National Guard personnel.

What type of Services does the Vet Centers Offer?

The Vet Center offers readjustment counseling. Readjustment counseling is a wide range of

psycho social services offered to eligible Veterans and their families in the effort to make a

successful transition from military to civilian life and include:

• Individual and group counseling for Veterans and their families

• Family counseling for military related issues

Bureau Battle Buddy (B3) Ground Rules

• Bereavement counseling for families who experience an active duty death

• Military sexual trauma counseling and referral

• Outreach and education including PDHRA, community events, etc.

• Substance abuse assessment and referral

• Employment assessment & referral

• VBA benefits explanation and referral

• Screening & referral for medical issues including TBI, depression, etc.

The Vets Center’s web site is located at http://www.vetcenter.va.gov/index.asp.

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Bureau Battle Buddy (B3) Handling Emergencies

When your service member shares

suicidal thoughts

Suicidal thinking can take many forms, from openly discussing a desire to die to

acknowledging that, while not wishing to take his/her own life, the person wishes he/ she

could just escape from it all. Depression often lies beneath these thoughts. A service

member may feel that the depression will never get better. That feeling of hopelessness may

spiral into suicidal thoughts.

Remember:

Suicidal talk “trumps” confidentiality.

Once you are aware of any possible suicidal thoughts,

………………..DON’T LEAVE YOUR SERVICE MEMBER ALONE!

Substance abuse may also be at work, as the service member may use alcohol or drugs to

numb the stronger symptoms of PTSD. Substance abuse can increase irrationality or

impulsivity, which can lead to suicidal plans or acts. All suicidal feelings and comments

should be taken seriously. If your service member expresses suicidal feelings, refer to the

Emergency Protocol.

Remember that you are not alone, and you are not responsible for evaluating or diagnosing

the situation on your own.

When you become concerned about the possibility of suicide:

• Remain calm. Take the time necessary to listen carefully to what your service member

is saying. Provide active emotional support for his/her feelings.

• Deal directly with the topic of suicide. Tell your service member that you are worried that

he/she is thinking about hurting himself/herself. Remember that most people have

mixed feelings about death and dying, and are open to help.

• Remember that your service member is involved in an emotional crisis and is not

thinking clearly. Discourage him/her from making any irreversible decisions while in

crisis.

• Talk about the positive options available, and the reasons to be hopeful for the future.

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Bureau Battle Buddy (B3) Handling Emergencies

• Tell your service member that you think it would be a good idea for him/her to speak with

a mental health professional.

• It is not your responsibility to act alone. Follow the Emergency Protocol on the

following page. Remember: suicidal talk “trumps” confidentiality.

• If your service member is actively hurting himself/herself or threatening to do so, he/she

may be taken to a hospital emergency room for evaluation.

• If needed, police may be called to assist with the service member’s safe transportation

to a hospital emergency room.

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Bureau Battle Buddy (B3) Handling Emergencies

Emergency Protocol

When faced with an emergency situation with one of your assigned service members, follow

the steps below:

1. Don’t leave your service member alone if possible.

2. If the emergency situation occurs when you are both at the Bureau facility, you

should contact the B3 Coordinator or the Chief Psychologist.

3. If the service member is not at the facility, Call 911. Provide the emergency operator

with the name, address and phone number of the service member. Keep the service

member on the phone.

4. After you get emergency help for the service member, notify the B3 Coordinator at

your institution.

5. If additional back-up resources are needed, contact:

a. Federal Occupational Health (FOH) EAP: (800) 222-0364

b. The National Suicide Lifeline: 1-800-273-TALK (8255)

c. The Veterans Crisis Line: 1-800-273-8255

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Bureau Battle Buddy (B3) Communication Skill-Building

What is effective communication?

Constantly talking isn’t necessarily communicating.

--- Charlie Kaufman

Communication is a two-way street. When a speaker’s words are interpreted by a

Listener exactly as the speaker intended, the conversation is successful. Understanding

has been reached, even if the two completely disagree! Mutual understanding is the

goal of effective communication. But all too often, our conversations fall short of that

goal. What the speaker says doesn’t match what the listener hears. Good

communications skills improve the odds of reaching mutual understanding.

Navigating the two-way street of communications is easier said than done, but the tools

provided here will help you – and as a result, the Battle Buddy you work with – to get the

most out of your communications.

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Bureau Battle Buddy (B3) Communication Skill-Building

Becoming an active listener

What people really need is a good listening to.

--- Mary Lou Casey

To be an active listener is to go beyond simply hearing the words being spoken. The

active listener seeks to hear and understand the full meaning of what is being said – both

the content, or facts, and the emotion, or how the person feels about those facts.

Here are the tools an active listener uses:

• Attending – Give your undivided attention to the speaker in order to hear the

entire message.

• Inquiring – Invite the person to tell you his/her story.

• Questioning – Listening doesn’t mean remaining silent. Ironically, asking

questions is an important component of good listening. By asking questions, the

listener can make sure the information heard is accurate, and that nothing has

been left out.

Two types of questions are used in conversation: closed-ended and open-ended.

1. Closed-ended questions are those that typically generate a one-word or one

phrase answer.

2. Open-ended questions require the person answering to elaborate more fully, and

to include his/her own feelings, impressions and opinions, above-and-beyond “just

the facts.”

Here are two examples of approaching the same issue using closed- and open-ended

questioning:

CLOSED-ENDED

Q: How are you?

A: Fine.

Q: Do you think you might be watching too much TV?

A: No.

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Bureau Battle Buddy (B3) Communication Skill-Building

OPEN-ENDED

Q: What can you tell me about how you’re doing?

A: Well, I’ve been a little stressed…

Q: How you’re spending your free time?

A: I mostly watch TV by myself.

Open-ended questions do what their name promises: they open the door for ongoing

communication. Unlike closed-ended questioning, which tend to result in start-and-stop

conversations, open-ended questioning keeps the conversation flowing, allows time for

reflection, clarification, and elaboration, and eventually, brings both parties to a fuller

understanding.

The following are additional examples of open-ended starters:

To what extent…Did you…?

How often…Will you…?

Why…Can you…?

Tell me about…

Help me understand…

What, if any …

When, i ever…

How, if at all …

What else…

Reflecting– restate what was said to you in your own words. This kind of reflection

serves several purposes:

• Checking that you understood exactly what the speaker intended.

• Giving the speaker a chance to clarify if your restatement doesn’t match his/her

intended message.

• Letting the speaker know that both the content and the feelings attached to his/her

words have been heard completely.

Here are some tips for effective reflecting:

• Use statements, not questions

• End with a downturn in your voice

• Use hypothesis testing (“If I understand you correctly, it sounds like…”)

• Affirm and validate what you hear

• Build trust

• Keep the other person thinking and talking

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Bureau Battle Buddy (B3) Communication Skill-Building

Common REFLECTING statements:

“It sounds like you’re feeling…”

“In other words…”

“So you feel…”

“It sounds like you’re not happy with…”

“You’re feeling that…”

“You’re having trouble with…”

“You’re struggling with…”

“So you’re saying you’re conflicted about…”

Reflect before you fix: Stay non-judgmental – put your own views aside and avoid the

urge to suggest solutions. Focus on truly hearing what the other person is saying.

Take time for a self-check: Did he tell me he was concerned about his job, or did I just

assume it?

Suggested questions to break the silence:

“You seem quiet today.

What’s on your mind?”

“What are your thoughts about…?”

No conversation goes smoothly from beginning to end. As you speak with your returning

service member, expect that, on occasion, you will encounter roadblocks. Be aware of the

most common obstacles to effective communicating, and learn to counter them:

Silence – Moments of silence are to be expected in conversation. Silence is our

opportunity to gather thoughts and reflect on questions asked. But important

information is sometimes contained in the silences between words. Learning to

“read” silence is a key skill to develop. Is the speaker’s silence a sign that he/she

is thinking? Or is he/she nervous? Fearful? Angry?

Assumptions – You may find yourself making assumptions about what your

service member is trying to say. Your assumptions may not be accurate, and may

get in the way of hearing what he/she is really telling you. Make sure you “check

in with yourself ” during the interaction, to avoid “filling in the facts” with your own

assumptions.

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Bureau Battle Buddy (B3) Communication Skill-Building

Distractions – Your own thoughts and preoccupations, as well as environmental factors

such as television or other people nearby, can get in the way of hearing what your service

member is telling you. Minimize these distractions by arranging to speak from a quiet

place, and at an undisturbed time. Prior to meeting with the service member, take a

moment to clear your mind of the cares of your day and prepare to listen fully.

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Bureau Battle Buddy (B3) Communication Skill-Building

Barriers to effective communication

The first conversations you have with your assigned service member may be challenging.

It is understandable to feel anxious or nervous, anticipating how each conversation might

go. You may be used to talking with these service members as comrades and as friends,

whether to discuss military matters or just to shoot the breeze. But the purpose of these

conversations goes further. You will be checking in on their well-being. You may wonder

whether you will “connect.” Will you be able to tell how your service member is doing?

How will you know whether your service member needs help? Relax. You don’t have to

learn everything about how your Battle Buddy is doing right away. As you develop your

relationship, you will gradually learn more. Effective communication is a process. Be

patient and persistent.

During the first check-in, you may want to reiterate that, in the B3 program, all returning

service members who want to participate in the program are being paired with a Staff

Mentor/Battle Buddy like you. This may help to encourage dialog and overcome the

stigma associated with asking for help. You might then begin with a few questions

intended to get a snapshot of the situation and to help raise the comfort level:

What has happened since you’ve been home?

Catch me up on your family.

How have you been spending your time?

Then try some additional open-ended questions to learn even more about service

member’s relationships, and his/her current environment at home or work:

What kind of work are you doing?

What is a typical day like?

What are you doing to take care of yourself? How is that going?

To maintain rapport and trust, it can be beneficial to introduce some of your own story of

reintegration as well. But beware of letting the conversation drift too far in your direction.

While sharing about yourself, continue to return to open-ended questions to keep the

conversation focused on your service member:

My eight-year-old was the little service member while I was gone too.

What’s it been like for you to reconnect with your kids after being away?

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Bureau Battle Buddy (B3) Communication Skill-Building

Starting the dialog

The objective of your contact is, over time, to maintain connection and trust, provide

support, and, if necessary, encourage your service member to seek further help. Your

conversations should lead to a clearer picture of how he/she is adjusting – emotionally

and physically, and functioning – at home, at work or school, and among

friends. This is a tall order, and will require that you employ all of the active listening

skills you are now learning.

A note about getting “stuck”:

You should not expect that every contact will go smoothly. It is likely that many will be

challenging. At times, you may feel the conversation is stuck – headed in an

unproductive direction or filled with awkward silence. At those times, remember:

Relax - forcing conversation or showing frustration won’t be productive.

Acknowledge - that the conversation seems to be stalled:

“I’m feeling a little stuck today; it seems like we’re not talking like we usually

do.

How does it seem to you?”

Return again to open-ended questions, perhaps trying one you haven’t used before.

If all else fails, bring the conversation to a close and arrange to speak again soon.

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Bureau Battle Buddy (B3) Communication Skill-Building

What to expect during check-in

conversations

Problems may not be immediately evident during a conversation. Your service member

may be reluctant to acknowledge a concern or problem to you or even to him/her. Knowing

how to recognize the signs of some of the most common problems of returning service

members will make you a more vigilant listener and questioner, and will improve the

chance of intervening before the issues becomes a problem for your service member and

his/her family.

Remember that reintegration can be a difficult time for service members returning from

deployment. It is not unusual for a service member to experience unpleasant emotions and

even physical symptoms upon returning home or later. For many, these experiences are

part of the normal process of adjusting to civilian life. With the support of family and friends,

most service members will recover and readjust completely to life at home. The opportunity

to speak with you can also be a key component in helping ease the adjustment to life after

active duty. That’s why the B3program was implemented.

What reactions should you look for when speaking with your service member?

Here are some of the most common reactions returning service members experience:

Physical health problems:

• Stomach upset, trouble eating

• Palpitations, pounding heartbeat

• Rapid breathing

• Severe headaches

• Sweating (perhaps when remembering events from deployment)

• Failure to engage in regular self-care such as exercise, diet, safe sex, regular

health exams, etc.

• A worsening of chronic pre-existing medical problems

• Sleep problems

• Trouble sleeping and/or exhaustion

• Nightmares

• Relationship problems (marriage, children, other) or problems on the job or at

school

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Substance misuse:

• Excess use of alcohol

• Use of drugs

• Excessive smoking or eating

• Legal problems

• Arrests

• DUI

• Risky behaviors

• Craving violence to experience an adrenaline rush

• Fighting

• Speeding

• Practicing unsafe sex

• Self-mutilation

• Emotional problems

• Feelings of depression or anxiety

• Feelings of uncertainty, helplessness or hopelessness about the future

• Feeling nervous, fearful or sad

• Feelings of withdrawal, rejection or abandonment

• Trouble concentrating

• Indecisiveness

• Edginess

• Jumpiness; startling easily at sudden noises or movement

• Feeling alienated or detached from family or friends

• Feeling unconcerned about others, or a loss of intimacy

• Feeling on-guard and constantly alert

• Feeling “nothing;” being numb to emotions, including the inability to experience positive

emotions such as love or joy

• Distrust of others

• Avoiding people, places or things related to a traumatic event that occurred during

deployment

• Feeling overwhelmed with readjustment

• Self-blame

• A negative self-image

• A negative image of the world

• Disturbing dreams, memories or flashbacks

• Anger management problems

• Frustration, irritability or outbursts of anger

• Suicidal thoughts

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Listening to the spoken – unspoken and the

unspoken

We shall draw from the heart of suffering itself the means of inspiration and survival.

- Sir Winston Churchill

How do you know whether a situation is “normal” or “problematic”?

During your conversations, your service member may tell you about one or more of these

emotional or physical reactions. In many instances, these reactions will develop and pass

over time. However, if left unattended or unresolved, they may lead to more serious

problems over time, including depression, post-traumatic stress disorder (PTSD),

substance abuse or suicidal thoughts – all of these will be discussed in detail later in this

procedure manual. It is important to be concerned and probe for more information during

your conversations, but not to overreact.

As you speak with your service member, ask yourself the following questions to help you

identify when a situation is becoming problematic:

Are the service member’s reactions more severe than I would expect?

• Are the symptoms he/she is describing what you would expect based on your own

experiences, or do they seem more extreme?

• Are the service member’s reactions causing him/her to get into trouble at home, at

school, or with the law?

• Are you concerned that your service member is putting himself/herself, or others,

at risk of harm?

• Is the service member trying to manage problems by drinking or using drugs?

Are the service member’s reactions lasting longer than I would expect?

• Are the service member’s problems lasting longer than similar problems encountered

by you or others in your unit?

• Does your service member feel that his/her problems are lasting longer than

he/she can handle?

• Do you feel the service member’s problems are getting worse over time instead of

better?

WHEN IN DOUBT, ASK FOR HELP.

The goal of the B3 program is to make help available to everyone who needs it, as soon as

that need is identified. As a Staff Mentor, your job is to listen carefully and identify

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concerns early. Access to services or resources to help with employment, relationships,

parenting, depression, substance abuse and more are there for anyone requesting them.

Once a problem is identified, your job is not to give help, but to get help.

If you are wondering whether a situation has reached a point where additional help is

needed, it probably has. It’s time to call on the B3 Coordinator.

Does the service member seem to need assistance beyond just talking with you?

If your service member asks for help in dealing with problems, it is likely that his/her

support system is also overwhelmed. The fact that he/she is aware of the problem is a

positive sign that help will be accepted.

If you feel overwhelmed by the symptoms or problems your service member shares with

you, that is another important sign that more assistance is needed. You should not

hesitate to ask for help from a B3 program support person.

REMEMBER: As a Staff Mentor, you are NOT being asked to

diagnose mental health disorders. Your job is to look out for

the warning signs.

What is depression?

Depression is not the same as a short-term feeling of sadness or emptiness. It’s more

than a temporary case of “the blues”. It is a brain disorder, caused by abnormalities in

the levels of neurochemicals in the brain.

Clinical depression, also called major depressive disorder (MDD), is a serious, long-term

illness that can affect a person’s daily functioning and relationships.

There is no single cause known for depression; a number of factors may be at work, alone

or together, including a family history of the disease, a recent trauma or loss, or

encountering an uncommon level of stress.

What are some of the symptoms of depression?

• Recurring feelings of sadness or hopelessness

• Loss of interest in hobbies or favorite activities, including sex

• Pessimism

• Fatigue or decreased energy

• Changes in sleep such as early morning wakefulness, excessive sleeping or insomnia

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• Changes in appetite (either an increase or a decrease)

• Persistent aches, pains or digestive problems

• Thoughts of suicide

How common is depression?

Depression is a very common illness that affects others, not just service members.

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Understanding clinical depression

Does treatment help?

The good news is that the majority of people who receive treatment for depression will

experience improvement in their symptoms. Unfortunately, many people do not seek

treatment, for numerous reasons, including:

• The perceived stigma associated with the disease

• Misunderstanding or confusion about depression’s symptoms

• Concern that getting treatment is a sign of weakness

• Worry that seeking treatment will result in job or income loss

What treatment options are available?

A mental healthcare provider may employ one or more strategies to address depression,

including:

• Psychotherapy –including interpersonal therapy (“talk” therapy) and other approaches

• Medication

What is substance abuse?

Substance abuse is defined as “the harmful or hazardous use of psychoactive substances,

including alcohol, prescription drugs or illegal drugs (such as marijuana, cocaine,

methamphetamine or heroin). Even tobacco and caffeine can be abused, leading to the

possibility of dependency.

How common is substance abuse?

The most frequently abused substance in the military is alcohol. Veterans are more

likely than the general population to use alcohol.

What are the signs of alcohol abuse?

“At risk” drinking is defined as drinking that is likely to lead to more significant problems in

the future. Drinking behavior is categorized as “at risk” based on quantity and frequency:

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• For men, more than 4 drinks on one occasion or more than 14 drinks weekly

constitutes at-risk drinking.

• For women, more than 3 drinks on one occasion or more than 7 drinks weekly

constitutes at-risk drinking.

However, an individual may be abusing alcohol even if he/she does not meet these

criteria. Any of the following behaviors signal alcohol abuse:

• Drinking frequently to the point of intoxication

• Engaging in binge drinking, which for average adults is defined as consuming 5+

drinks (male) or 4+ drinks (female) in about 2 hours

• Experiencing blackouts after consuming alcohol

• Using alcohol to the point of interference with functioning at home or work

• Using alcohol despite dangerous consequences (driving while intoxicated)

• Using alcohol despite recurrent legal or interpersonal consequences (arrest,

domestic violence, etc.)

Is alcohol abuse the same thing as alcoholism?

Alcoholism, or alcohol addiction or dependence, refers to the inability to stop drinking,

without necessarily having physical or cognitive symptoms. An individual may display an

exceptional capacity to use alcohol without appearing intoxicated, but may still be

physically addicted to alcohol.

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Understanding substance abuse

Individuals suffering from alcohol dependence may display the following behaviors:

• Shakiness, jitters or nausea when deprived of alcohol – in its advanced state, this

is described as delirium tremens, or DTs

• Using alcohol to prevent shakiness

• Inability to cut down alcohol abuse for any period of time

• The pursuit of activities involving alcohol

• Social or interpersonal problems related to alcohol

Treatment options available include:

• 12-step groups

• Individual psychotherapy

• Couple, marital or family therapy

• Support groups

• Inpatient or intensive outpatient hospital treatment

Does treatment help?

Established methods for treating alcohol abuse have been shown to be effective in

patients who are motivated to recover and are committed to getting the support needed.

Success in recovery from addiction requires a significant lifestyle change, and constant

daily vigilance to remain sober.

Like the treatment of depression, treating substance abuse can be highly effective when

administered. But the unfortunate reality is that many substance abusers do not receive

treatment.

What factors contribute to substance abuse?

• Stress

• Depression

• Avoidance of pain

• Filling a void

• Seeking pleasure or excitement

• Coping with psychological symptoms other than depression

• Social situations / lifestyle

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The test of success is not what you do when you’re on top. Success is

how high you bounce when you hit bottom.

-General George S. Patton, Jr.

Returning service members who experienced combat or other intense and disturbing

events during deployment may face specific problems stemming from the trauma. Trauma-induced problems include the emotional syndrome Post-Traumatic Stress Disorder

(PTSD), or the physical or neurological ailments characterized as Traumatic Brain Injury

(TBI).

As a service member who has experienced deployment, you already know a few things

about stress. You probably know that stress can be either positive or negative (it can keep

you alive or it can put you or others in danger). It is common and expected to feel stress

both during and after deployment, when returning home and reuniting with family and

friends who did not experience deployment. Stress can be unpleasant in the short term,

but it usually dissipates over time and doesn’t result in long-term problems. But when

stress overwhelms our physical and emotional defenses, it can cause us to feel, think and

act in ways that are not normal for us. In such cases, additional help is required.

What is PTSD?

Post-Traumatic Stress Disorder (PTSD) is “an anxiety disorder that can develop after

exposure to a terrifying event or ordeal in which grave physical harm occurred or was

threatened”, such as when trauma or death are observed during battle.

PTSD is the most severe deployment-related stress disorder.

A service member need not sustain a personal injury to develop PTSD. Witnessing or

hearing about someone being threatened, injured or killed in a violent event, or fearing for

your own safety during an event can trigger the disorder. Symptoms can appear

immediately following the event (while still deployed), or can begin weeks, months, or

years later.

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Trauma-related disorders

Understanding Post-Traumatic Stress Disorder

Post-Traumatic Stress Disorder (PTSD) may be present when several symptoms like

those listed in the three categories below persist for a month or longer, causing significant

distress or affect a person’s ability to function:

• Re-experiencing the event

• Experiencing “flashbacks”, reliving painful experiences while awake or dreaming,

triggered by sights, smells, sounds, or memories

• Having unwanted thoughts, memories or nightmares about the event

• Startling easily or experiencing a “stress reaction” when reminded of the event (for

example, upon hearing a car back-fire)

• Emotional numbness and avoidance

• Difficulty feeling love or affection

• Feeling disconnected from other people

• Losing interest in favorite activities

• Avoiding thoughts, feelings, conversations, activities, people or places that could

be associated with the event

• Having trouble remembering specifics about the event

• High degrees of vigilance or agitation

• Feeling irritable

• Exhibiting aggressive behavior

• Feeling jumpy or easily startled

• Experiencing difficulty sleeping

• Experiencing a heightened sense of awareness of surroundings

How common is PTSD?

PTSD is a significant public health problem. Although most commonly associated with

combat-related events, individuals who have witnessed domestic abuse, crime, natural

disasters or other harrowing events may also develop the disorder.

The appearance of some symptoms does not necessarily constitute full-blown PTSD.

service members may have PTSD symptoms without experiencing the full PTSD

syndrome, and may benefit from intervention.

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Post-Traumatic Stress Disorder can be treated with:

• Individual psychotherapy

• Group psychotherapy

• Couple/family therapy

• Medication

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Understanding Traumatic Brain Injury

Traumatic Brain Injury (TBI) occurs when a sudden trauma such as a blow or jolt to the

head or penetrating head injury causes damage to the brain. The trauma can be

external, such as when an object violently strikes the head or neck, or internal, such as

when an object pierces the skull and comes in contact with sensitive brain tissue. TBI

can occur even when there is no reported loss of consciousness or other evidence of an

injury, and even when the individual is wearing a helmet or other protective gear. In

combat, TBI is often caused by explosive devices, bullets, vehicle accidents, or falls.

Not every impact to the head results in a traumatic brain injury.

Physical symptoms include:

• Headache

• Stiffness or weakness

• Lack of coordination or balance

• Fatigue

• Difficulty with speech

• Problems performing simple tasks

• Seizures

• Dizziness

• Bladder or bowel control

Cognitive symptoms include:

• Slowed thinking

• Memory loss

• Impaired judgment or concentration

• Difficulty with learning or planning

• Language or communication problems

• Changes in sensory perception

Emotional or behavioral symptoms include:

• Irritability

• Sudden mood changes

• Anxiety

• Low self-esteem

• Difficulty reading social cues

• Depression

• Sexual dysfunction

• Anger

• Difficulty beginning or completing tasks

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• Trouble with coping

• Self-centeredness

Military doctors have called TBI “the signature wound of the Iraq War. Some effects of TBI

may not appear until weeks, months, or even years after the trauma has occurred.

Because the brain is such a sensitive part of the body, it is important to diagnose and

begin treatment as soon as possible.

Treatments for physical symptoms include:

• Surgery to repair blood vessels and brain tissue

• Physical rehabilitation therapy

• Pain medication

• Assistive equipment

Treatments for emotional symptoms include:

• Psychiatric treatment

• Support groups

• Education for individuals and families

In addition, TBI patients may require other assistance, including:

• Transportation

• Housing

• Legal aid

• Occupational and speech therapy

• Respite care

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Bureau Battle Buddy (B3) Taking Care of Yourself

Promoting a Healthy Lifestyle

An important component in helping others is taking care of you. As you take on the

responsibilities of a Staff Mentor in the B3 program, you can expect to be challenged in

many ways. It’s important not to lose yourself or lose track of your own needs while

assisting others. Make developing good self-care habits a priority. In learning how to

take care of yourself, you will also be gathering important tools to share with the service

members you will be supporting in the B3 program.

You will be prepared to ask questions to determine whether they are adopting healthy

habits in the following areas:

• Relaxation and stress management

• Exercise

• Healthy eating habits

• Good sleep hygiene

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Bureau Battle Buddy (B3) Taking Care of Yourself

Relaxation and Stress Management

Stress is unavoidable in life. Whether we are serving on active duty or dealing with

everyday life on the home front, we all experience stress at one time or another. Some

stress can be helpful – when the sound of a fire alarm raises your anxiety level, stress is

alerting you to avoid danger. With a tight deadline looming, stress motivates you to finish

your project.

Look for these common symptoms of stress:

• Feelings of anger

• Tension

• Tight muscles

• Changes in eating habits

• Changes in sleeping habits

• Inability to focus

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Bureau Battle Buddy (B3) Taking Care of Yourself

Exercise

Exercise relieves stress. Nothing relieves exercise

- T. Ikkaku, A. Hosaka, T. Kawabata

Check with your healthcare provider before you start any exercise program.

To manage stress, you can do the following:

Practice Abdominal Breathing

• Place one hand on your abdomen right beneath your rib cage.

• Inhale slowly and deeply through your nose into the bottom of your lungs. Your chest

should move only slightly, while your stomach rises, pushing your hand up.

• As you exhale, just let yourself go and imagine your entire body going loose and limp.

It should take you twice as long to exhale as it did to inhale.

• Practice three times per day for 2-3 minutes.

Practice Progressive Muscle Relaxation

• “Pay a mental visit” to your muscles, stopping at each area of the body from head to

toe to pay attention to areas of tension.

• As you stop at each area, sense and relax each muscle, trying to release unnecessary

tension.

Practice Visual Imagery

• Imagine tension flowing out of your body, down your shoulders and arms and out

through your fingertips into the air, down your thighs and legs, and out through the

soles of your feet into the ground.

• Take a mental “vacation.” Imagine yourself in a pleasant, relaxing place such as on the

beach or in the woods.

Practice being deeply mindful of yourself and your surroundings

• Focus on your breathing or some other sensation, or on an object in your

surroundings.

• While focusing, allow other thoughts and feelings to flow over you.

We all know that exercise is good for our bodies. It can help us maintain a healthy weight

and keep our bodies physically strong. But you may not know that exercise is also a

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good mental health practice. Several studies suggest that for individuals with mild to

moderate symptoms, exercise can be as effective as medication in the treatment of

depression.

Exercise is one of the best investments you can make in your long-term well-being,

helping to relieve stress, increase energy and improve sleep.

Here are some keys to establishing and maintaining an adequate level of physical

activity:

• Find something you like to do – you’ll be more likely to stick with it.

• Start slow and easy and increase your activity level over time.

• Maintain a regular routine.

• Monitor your daily activity – using a pedometer for walking, an odometer for biking, etc.

• Find an exercise “buddy”.

• Don’t get discouraged. Every effort is worthwhile!

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Bureau Battle Buddy (B3) Taking Care of Yourself

Healthy Eating Habits &

Good Sleep Hygiene

To stay in top condition, you need to adopt a balanced diet and healthy eating habits.

The following are some guidelines for maintaining a healthy diet:

• Select a moderate, sensible food plan (visit www.MyPyramid.gov for useful tips).

• Regulate portion size.

• Eat on a regular schedule.

• Limit fast food and junk food.

• Include plenty of fresh fruits and vegetables.

• Drink plenty of water each day.

• Avoid drugs and alcohol.

• Limit your caffeine intake.

• Pack healthy snacks to avoid between-meal cravings.

Sleep hygiene refers to the practice of following guidelines to ensure restful, effective

sleep. A healthy sleep routine helps you to stay alert during the day and avoid the onset of

sleep problems. The basics of good sleep hygiene include:

• Going to bed and rising at the same times each day, even on weekends

• Establishing a regular bedtime routine

• Using relaxation techniques shortly before sleep

• Allowing at least one hour to unwind before bedtime

• Restricting sleep to just the bedroom

• Maintaining a regular meal schedule, and avoiding large meals within one hour of

bedtime

• Exercising daily, but avoiding exercise within one hour of bedtime

• Getting adequate exposure to natural daylight each day

• Avoiding naps during the day

• Avoiding stimulants (caffeine, alcohol, etc.) within one hour of bedtime

It is also important to establish the right environment for healthy sleep:

• Keeping the bedroom as comfortable and peaceful as possible.

• Keep the bedroom at a comfortable temperature; ideally, slightly cool.

• Keep the bedroom as dark as possible.

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Bureau Battle Buddy (B3) Frequently Asked Questions

Frequently Asked Questions

Why was I chosen to participate in this program?

You were selected based on a combination of communication skills, self-motivation and

life experience that help you relate well to others.

What do we do if we have trouble coming up with things to talk about?

This manual is full of suggestions about what you might want to discuss with your service

member. Review the Communications Skill-Building section for ideas. If you remain

“stuck,” contact the B3 Coordinator to discuss other approaches.

What do I do if I’m not getting along with my service member?

For most people, the opportunity to talk about issues is helpful. But, if individuals feel

they are in a situation where they may be judged, they may be reluctant to share, and

problems can arise. You should attempt to gain the trust of your assigned service

member, and convince him/her that you are sincere in your concern, and are committed

to listening without judging.

However, if you do have problems maintaining connection and rapport with your service

member, make sure you are addressing your service member with respect, ask open-ended questions to elicit as much information as possible, and to open the door to work

together to resolve problems.

For example:

• Is there a way I could be more helpful to you?

• What are some of the things causing you to feel the way you do?

If you are still faced with problems that you can’t resolve with your service member,

re-contact the B3 Coordinator to explore finding a new mentor for your assigned service

member.

What should I do if my service member is having relationship problems or

problems with their children?

Significant others and children often have their own problems dealing with a service

member’s return home. In some instances, just listening in a supportive fashion will help

you assist your service member through these transition issues. However, more severe

or recurrent issues may require more attention. If this becomes the case, contact your

local Vet Center Representative for further assistance.

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Bureau Battle Buddy (B3) Frequently Asked Questions

•

Where do I refer my service member if they are seeking treatment?

They have several options to seek treatment, to include contacting the Vet Center/VA,

Federal Occupational Health (1-800-222-0364) or their own health service provider.

What do I do if I feel that my service member needs to get help, but they refuse to do so?

It is normal to be concerned about your service member’s health. However, remember

that you are not responsible for his/her actions. Your service member must make his/her

own decisions. You can contact your local Vet Center Representative at any time to

discuss issues in depth.

What if I am having my own problems?

You too may be adjusting to life home after deployment. It is to be expected that you

may need to deal with readjustment issues of your own during this time, and

conversations with an assigned service member could impact how you feel and function

at home or work. If at any point during this program you feel the need to get help for

yourself, or if you feel you are having problems fulfilling your duties within the B3

program, you can notify and seek confidential assistance from the B3 Coordinator, your

local Vet Center Representative, and/or the Employee Assistance Program.

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Bureau Battle Buddy (B3) Appendix

Communication Quick Guide

Bureau Battle Buddy Program

Communication Skills at a Glance

Sample Questions for Starting the Dialogue

• Catch me up on your family.

• What has happened since you’ve been home?

• How have you been spending your time?

• What is a typical day like?

• What kind of work are you doing?

• What are you doing to take care of yourself? How is that going?

• (If he/she is a parent)What’s it been like for you to be with your kids after being away?

Building Blocks of Open Ended Questions Reflective Statements

Tell me about…?

What do you think about…?

What can you tell me about…?

What would happen if…?

How could you…?

I wonder if there’s another way to look at…?

Remember: Listen and reflect before you try to FIX the problem.

It sounds like you’re feeling…

In other words…

So you feel…

What did you notice about…?

How do you think we could…?

How did you…?

It sounds like you’re not happy with…

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Bureau Battle Buddy (B3) Appendix

You’re feeling that…

You’re having trouble with….

It sounds like you’re not happy with… You’re struggling with…

So you’re saying you’re conflicted about...

Useful Reflective Words

Trapped, Torn, Hopeless, Powerless, Alone, Overwhelmed, Drained

B3 Checklist on Areas of Potential Concern

1. Health problems (headaches, heart palpitations, not taking care of self, etc.)

2. Sleep problems/nightmares

3. Alcohol/Substance misuse

4. Legal problems (arrests, DUI’s, etc.)

5. Suicidal thoughts

6. Anger problems

7. Risky behavior (fighting, speeding, etc.)

8. Feelings of depression or anxiety

9. Financial problems

10. Employment problems

11. Relationship problems (marriage, kids, other)

12. Education Problems

When in doubt, ask for help. Call the B3 Coordinator or Vet Center for advice. They are

there to help.

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Bureau Battle Buddy (B3) Appendix

Acknowledgements

These materials are an amended/edited version of the Buddy-to-Buddy program which

is part of the Welcome Back Veterans initiative sponsored by Major League Baseball

Charities and the McCormick Foundation to raise public awareness about the issues

facing today’s veterans and their families, and to raise funds to support programs and

services that these returning service members need to repair and restore their lives. This

manual was made possible by a generous gift from the McCormick Foundation.

The following contributors provided input to this manual:

Don Behm, 82nd Airborne, Hue, Vietnam, 1968-1969

Adrian Blow, Ph.D., Assistant Professor, Michigan State University

Kate Harris Bullard, LMSW, MPH., Program Manager, Psychiatry, University of Michigan

Depression Center

Lisa Gorman, M.A., Michigan State University

Robert Lagrou, D.O.., Child and Adolescent Psychiatry Fellow

Sheila Marcus, M.D., Associate Profess r of Psychiatry, University of Michigan Medical

School

Alexander Mervak, Student Intern

Jane Spinner, M.S.W., M.B.A., Project Director, Welcome Back Veterans

Marcia Valenstein, M.D., M.S., Associate Professor, Department of Psychiatry, University

of Michigan Medical School

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BP-A0177 TRAINING ANNOUNCEMENT OPPORTUNITY FRM JUN 10

U.S. DEPARTMENT OF JUSTICE FEDERAL BUREAU OF PRISONS

TRAINING Number: XXX-XX-XX

OPPORTUNITY Opening Date: X X / X X / X X X X

ANNOUNCEMENT Closing Date: XX/XX/XXXX

Number of Vacancies: XX

Training Date(s): TBA

Training Location: TBA

Position Title: Bureau Battle Buddy (B3) Program

Purpose & Description: The B 3 provides direct support to Veterans

returning home and to work as Bureau of Prisons' employees. The term

"Battle Buddy" began with the Infantry. When deployed in tactical

situations, soldiers were assigned a "Battle Buddy." The buddies shared

every task such as meals, sentry duty, or observing each other's actions.

The transition from the battlefield to home, in and of itself, has many

challenges. For the veteran returning to civilian life, among all the

other adjustments, they are separated from their battle buddy. The impact

of these changes is multiplied when you add stressors inherent in a

correctional environment. The selected B 3 participants will help returning

Bureau employee veterans with the transition and assimilation back into

life at work. Participants will also be required to attend training,

provided by local Veteran Centers and/or the Program Coordinator, on the

signs and symptoms of substance abuse, suicide prevention, depression, and

effective communication.

Mandatory Eligibility/Qualifications: This opportunity is open to all

full-time employees who meet the following qualifications:

• Must have successfully completed one (1) year of service with the Bureau

of Prisons.

• Must have strong verbal/listening, interpersonal skills, and a strong

desire to support staff.

• Available to meet with participants on short notices, in person or via

telephone.

• Maintain at least a "Satisfactory" or "Achieved Results" performance

evaluation in current position.

• Application Procedures: All interested applicants must submit a

memorandum indicating interest and eligibility through your

supervisor to the Human Resource Department. Preference will be given

to staff who have prior military experience, particularly those who have

been deployed and have served in combat roles. Thus, this experience

should also be included in the memorandum.

Effect on Promotional Consideration: Selectee will remain in his/her

present position, grade, and series. This assignment will be collateral

to regular assigned duties. No promotions are expected to result from

this selection.

WDP Prescribed by P3906 Replaces BP-177(39) of Jul 85