US · guidance
BOP Program Statement 3713.34 § 8
ALLEGATIONS OF DISSATISFACTION REGARDING PROCESSING OF
PENDING COMPLAINTS
If a complainant is dissatisfied at any time with the processing of their pending complaint they
should contact the EEO Officer.
The EEO Officer will add a record of the complainant’s concerns, and any actions the Bureau
took to resolve the concerns, to the complaint file maintained on the underlying complaint. If no
action was taken, the complaint file must contain an explanation of the Bureau’s reason(s) for not
taking any action.
A complainant must always raise their concerns first with the Bureau, by contacting the EEO
Officer. However, in cases where the complainant’s concerns have not been resolved informally
with the Bureau, the complainant may present those concerns to the EEOC at either of the
following stages of processing:
■ Where the complainant has requested a hearing, the concerns may be presented to the EEOC
Administrative Judge when the complaint is under their jurisdiction.
■ Where the complainant has not requested a hearing, the concerns may be presented to the
EEOC, or Office of Federal Operations on appeal.
History
PS 3713.34 dated 2026-09-03
Provenance
- Source
- bop.gov
- Retrieved
- 2026-09-20
- Edition
- bop-ps-2026-09-20
- Content hash
b5aac2ef9e64b96d56aa5252be33dec1672709487c9d1a8c10bd94f30667e884
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