CMS Pub. 100-11, ch. 5, § 20.1

Each participant has the right to considerate, respectful care from all PACE employees

and contractors at all times and under all circumstances. Each participant has the right not

to be discriminated against in the delivery of required PACE services based on race,

ethnicity, national origin, religion, sex, age, sexual orientation, mental or physical

disability, or source of payment.

Specifically, each PACE participant has the right to the following:

• To receive comprehensive health care in a safe and clean environment and in

an accessible manner;

• To be treated with dignity and respect, be afforded privacy and confidentiality

in all aspects of care, and to be provided humane care;

• Not to be required to perform services for the PACE organization;

• To have reasonable access to a telephone;

• To be free from harm, including physical or mental abuse, neglect, corporal

punishment, involuntary seclusion, excessive medication, and any physical or

chemical restraint imposed for purposes of discipline or convenience and not

required to treat the participant’s medical symptoms;

• To be encouraged and assisted to exercise rights as a participant, including the

Medicare and Medicaid appeals processes as well as civil and other legal

rights;

• To be encouraged and assisted to recommend changes in policies and services

to PACE staff.

[42 CFR § 460.112(a)]