US · guidance
CMS Pub. 100-09, ch. 6, § 80.4
QCM
QCM is a web-based database that’s used to collect consistent and comparable data on the quality of the
PCC telephone customer service delivered to Medicare providers.
MACs shall complete scorecards and enter data into QCM by the 10th of each month for the previous
month. See section 30.6.11.2 of this chapter for additional information.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
1f52a45949121a0c40eb8ecd6a619f0faec7942945907c6a87b7b5de40546b28
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