US · guidance
CMS Pub. 100-09, ch. 6, § 80.3.2.11
Inquiry Capability Reporting
Inquiry Capability Reporting includes IVR and Secure Internet Portal self-service technology capabilities.
MACs shall:
• Select the jurisdiction inquiry capabilities from a list based on the applicable CMS
standardized provider inquiry capabilities chart (IVR or Portal). After the initial
entry, MACs only need to verify the data each month and make any changes
• Use the applicable glossary link in the module to review definitions from the
related CMS standardized provider inquiry capabilities chart when necessary
• Select the “Not Classified” subcategory when the MACs capability handles inquiries
only at the category level or cannot breakdown the nature or the transaction issues
into an existing subcategory or into a new one
• Use the report’s comment field to inform CMS about relevant IVR or Secure Internet
Portal inquiry capability reporting information
• Report capabilities by MAC jurisdiction if multiple jurisdictions apply
• Email the provider services mailbox at least 30 days before the MAC adds an inquiry
capability. When adding a capability MACs shall include a brief IVR or Secure Internet
Portal inquiry capability description and its requested effective date
Additional information is available in PCID documentation.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
f8f1d3edfc02a1630d6acd13ff4f426b5d8151d696cb7d86626c4b71fccf773d
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