CMS Pub. 100-09, ch. 6, § 80.2.1

Each PCC shall enter required PCC data elements into PIES monthly between the 1st and 10th of each month for the

previous month. Because the data on the number of callbacks closed within 10 business days may not be available by

the 10th of the month, MACs shall report callback data via the PIES Callback Data entry form, which is available to

the MACs each month from the 11th through the 16th as a link in the PIES menu.

After the 10th of the month, the data entry capability will no longer be available to the MACs. After the 10th of the

month, CMS will consider any missing data late and will need to be entered into PIES by CMS staff. CMS does not

consider callback data late until after the 16th of the month.

If a MAC did not report data timely, the MAC shall inform CMS of the data to be entered into PIES by submitting

that information within 2 business days after it becomes available to the PIES mailbox.

If a MAC entered data timely but, after the PIES reporting due date, determined that the data needs to be changed,

the MAC will not be able to change the data; CMS staff will need to enter the changes. In this situation, MACs shall

send CMS the data to be changed, the reason(s) for the change(s), and the field(s) to be changed to the PIES mailbox.