US · guidance
CMS Pub. 100-09, ch. 6, § 70.3
MAC Satisfaction Score
MCE helps MACs understand providers satisfaction with their services. MACs should deliver quality
service to providers and understand and identify improvement opportunities.
Each MAC jurisdiction shall achieve an average score of 3.6 out of 5.0 for each evaluated business
function during their contract year. MACs shall collect a minimum of 50 survey responses for each
business function.
The MAC satisfaction scores can be seen on the Shared Dashboard within the Survey Contractor Platform and
measures the average score for each business function for the entire contract year.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
28b38c8d0da53190566e7e28b3598dad8016801ca0c9a27178804f36381e1aec
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