US · guidance
CMS Pub. 100-09, ch. 6, § 50.2.3.1
Minimum Content Requirements
Each MAC’s provider education website shall consist of information that is easy to use and
easily searchable and shall contain, at a minimum, the following:
1. Information on how to subscribe to the MAC’s provider electronic mailing list.
2. FAQs (see section 50.2.3.3 of this chapter for more information)
3. A schedule of upcoming POE activities (for example, seminars, workshops, fairs).
4. Registration capability for MAC-sponsored education and outreach activities.
5. Search engine functionality.
6. A “What’s New” or similarly titled section that presents important immediate or time
sensitive information.
7. A site map that shows simple text headings of the major website components and allows
users direct access through selecting and clicking titles. MACs shall make this feature
accessible from the home using the words “Site Map.”
8. A tutorial explanation of how to use the provider education website, accessible from the
home page. The tutorial shall describe how to navigate through the provider education
website and how to find information and shall explain the features. The tutorial
information can be on a “help” page if the “help” feature is accessible from the home
page.
9. Information for providers on electronic claims submission.
10. Information about the MAC, including at a minimum telephone number(s) for provider
inquiries, a fax number for provider inquiries, and a mailing address or secure internet
portal link for provider written inquiries.
11. An IVR system operating guide.
12. CMS products posted or linked, as directed.
13. CMS regional office resource mailbox for feedback (see “How Can I Give Feedback
About My MAC?” for mailbox addresses)
14. Relevant content from the MLN Connects newsletter as mentioned in section 50.3.3 of
this chapter.
15. Relevant MLN products or content links.
16. A dedicated alerts page where providers can get information and educational
announcements around claims processing issues including reprocessing/reopening
claims due to under or overpayments (see Section 50.2.3.4 of this chapter)
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
57ca89ee2fdda8c07dc09d731e7ccb229cc9a1390f95b69a3be2d671e0cc27d4
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