US · guidance
CMS Pub. 100-09, ch. 6, § 30.8
Provider Walk-In Inquiries
If a provider makes an in-person inquiry at the MAC’s office, staff shall give the provider an opportunity
to meet with a representative in a private area to address the provider's concerns.
Whenever possible, inquiries shall be handled completely during the initial meeting.
MACs shall count a walk-in inquiry as a provider written inquiry for workload and reporting purposes.
The MAC shall maintain a log of walk-in inquiries. The log, at a minimum, shall include the following:
• Provider name
• Date and time of arrival
• Time service was provided
• Name of the person handling the inquiry
• Summary of the issue including how it was resolved
• Date resolved
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
d25e24dcc84dce1d585ed3cac92dede48378965a084b27fe1725624956d90005
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