US · guidance
CMS Pub. 100-09, ch. 6, § 30.7.5
Check Off Letters
MACs may use check-off letters to respond to routine provider written inquiries like claim status,
eligibility inquiries, or non-appealable claims. MACs shall not use check-off letters to address more
complex inquiries. All check-off letters shall be personalized and meet the same timeliness and quality
guidelines that apply to all written responses to provider inquiries.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
0e124d5ad1a268a5bfcef04dce872463cf3c25de74b0f6a6da1d6c9e0f52cef2
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