US · guidance
CMS Pub. 100-09, ch. 6, § 30.2.4
Emergency PCC Closures
MACs may occasionally need to close their PCCs to ensure staff safety and operational security. These
closures may affect one or all PCC locations within a jurisdiction. Emergency closures typically result
from severe weather conditions, building related problems such as utility failures, health and safety
concerns requiring immediate action, or security issues including required emergency drills. During
such closures, MACs must follow specific reporting procedures to ensure CMS remains informed of
operational status.
MACs shall report all emergency PCC closures to CMS, even when they have backup plans for
handling calls since an emergency closure can affect call volume and service quality, regardless of
contingency plans.
MACs shall use the PCID Service Interruptions module to report incidents to CMS (see section 80.3.2.6
for more information).
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
2ee4b12beeda7a18999ff0cbc4769df1618b1ccaacddfc44f25ea093235a56b9
The link goes to the issuing authority’s own document — the one we read to produce this record. Where a source publishes whole titles rather than sections, your browser may need a moment to jump to the provision.
Unofficial copy of government-published law, reproduced from official sources with full provenance. Not an official publication; verify against official sources before relying on it in a filing. Records in the 'guidance' corpus, and only that corpus, are sub-regulatory (interpretive guidelines, survey procedures) and are not binding law. Validity bounds follow each jurisdiction's declared temporalBasis.