US · guidance
CMS Pub. 100-09, ch. 6, § 30.2.3
PCC Training Closures
MACs may close one or more locations of their PCCs to train their CSRs for up to 8 hours per month
per contract per jurisdiction (not per PCC call center location and not per application, queue, or toll-free line within a PCC). The 8 hours per month shall only be used for training and not corporate
meetings or other events. Unused hours can’t be carried over to the next month.
For any training closures that fall outside the pre-approved days listed in section 30.2.2, MACs shall
submit their requests through PCID. MACs shall consider these PCC closures approved unless CMS
objects within 5 business days after the PCID reporting deadline.
See section 80.3.2.2 of this chapter for the monthly PCID reporting requirements.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
8e1734a64594764046916ee0a47d0ea7bf1a80c0d16ef152bed696ac9671ab59
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