US · guidance
CMS Pub. 100-09, ch. 6, § 20.7.6
Refunds or Credits for Cancellation of Education and Training Activities
MACs shall develop and implement a refund policy that applies to any education or training activity for
which they charge a fee. MACs shall ensure that providers who register for these activities are aware of
the refund policy by including the policy or a reference to it on registration materials or advertising.
CMS understands that MACs may need to make contractual commitments to secure accommodations and
services for planned provider education and training activities, which could result in unavoidable
expenses. MACs may consider these contractual obligations when determining their refund and credit
policies.
The policy must adhere to these guidelines at minimum:
• Provider-initiated cancellations - MACs shall provide full or partial refunds or credits to
providers who pay a fee to attend an activity but who cancel before the activity date
• MAC-initiated cancellations - MACs shall provide full refunds when they cancel
activities for which provider registrants have already paid fees
• This policy framework allows MACs flexibility to account for their contractual
commitments while ensuring fair treatment of providers who cannot attend scheduled
activities.
History
(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
84d4aa44b6a1968b25c0ecc25007c775d1a0b132fc56af43fa09694ac764adc2
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