CMS Pub. 100-09, ch. 6, § 20.6.2

Each MAC shall prepare an annual Provider Customer Service Program Activity Report (PAR) that

summarizes and recounts the MAC’s POE activities. The PAR shall include a synopsis of activities that

took place throughout the year and detail activities for the year to come. These activities include:

• Efforts to reduce the error rate

• Training events

• Web efforts

• Provider education conferences and teleconferences

• Inquiry analysis and follow-up actions

• Materials development and dissemination

• ACM and POE AG meetings

MACs shall use the PAR to report any changes to information contained in the PSP. HH+H MACs shall

prepare a separate PAR for their corresponding HH+H work. MACs aren’t required to include a listing

of POE events because they shall report that information to PCID in accordance with section 80.3.2.3 of

this chapter.

The PAR is due to CMS on the 30th calendar day after the last day of the contract year. If the 30th

calendar day falls on a weekend or holiday, MACs shall submit the report by close of business on the

next business day. MACs shall send all PARs electronically in MS Word to the provider services

mailbox and to the appropriate COR or designee.

MACs shall use the PAR template and instructions that CMS provides in the Documentation section of

PCID. MACs shall ensure they’re using the most recent version of the PAR template. CMS will notify

MACs about updated templates through the PCUG electronic mailing list described in section 10.1 of

this chapter.