CMS Pub. 100-09, ch. 6, § 20.6.1

Each MAC shall prepare and submit to CMS a one-time Provider Service Plan (PSP) that outlines the

strategies, projected activities, efforts, and approaches the MAC will use throughout its contract

duration to support provider education and communications. The PSP shall address and support all the

implementation strategies and activities stated in this chapter, as well as all required activities stated in

the MAC’s SOW. An HH+H MAC shall prepare a separate PSP for its corresponding HH+H work.

Each MAC shall send the PSP electronically in MS Word to the provider services mailbox, and to the

appropriate Contracting Officer Representative (COR) or designee, according to the following

schedule:

• If the implementation start date is between the 1st and the 14th of the month, MACs shall

submit the PSP by close of business on the last day of the month following the start of the

implementation period.

• If the implementation start date is between the 15th and the last day of the month, MACs

shall submit the PSP by close of business the last day of the second month following the

start of the implementation period.

If the due date falls on a weekend or holiday, MACs shall submit the PSP by close of business on the

next business day.

CMS requires a PSP for each new MAC contract, even if the incumbent wins the new contract

award.

MACs shall use the PSP template and instructions that CMS provides in the Documentation section of

PCID. CMS will notify MACs about updated templates through the PCUG electronic mailing list

described in section 10.1 of this chapter.