CMS Pub. 100-09, ch. 6, § 10.1

The PCSP uses the following electronic mailing lists to communicate relevant program

information to the MAC PCSP staff:

1. Provider Customer Service Program Contractor User Group (PCUG) electronic mailing

list – We use this electronic mailing list to send important and timely information related

to the PCSP. MACs shall not share information they get on the PCUG electronic mailing

list with providers unless directed to do so.

MACs shall send the names and email addresses of the people who wish to subscribe or

unsubscribe to the electronic mailing list to the provider services mailbox. There’s no

limit on the number of subscribers for any MAC, but at a minimum, the following staff

shall subscribe:

• MAC POE manager

• MAC PCC manager

• PSS technology managers

• Quality analysts

Send the required requests to subscribe within 30 days after the award of a new MAC

contract. Remove staff who leave your organization or who no longer need access to the

electronic mailing list within 7 days of the change.

2. MAC-specific MLN Connects® electronic mailing list – We use this electronic mailing

list to send you important and timely information to share with your provider community

(for example, the MLN Connects® newsletter). MACs shall send the names and emails

of the people who wish to subscribe or unsubscribe to the electronic mailing list by

emailing the MLN Connects mailbox. At a minimum you shall include a permanent MAC

component/resource box to get the information we share.

Send the required requests to subscribe within 30 days after the award of a new MAC

contract. Remove staff who leave your organization or who no longer need access to the

electronic mailing list within 7 calendar days of the change.

10.2 PCUG Call

(Rev. 13683; Issued: 04-08-26; Effective: 05-08-26; Implementation: 05-08-26)

CMS will hold monthly PCUG conference calls. The call allows us to update MACs on issues,

directives, and policies impacting the PCSP and provides a forum for MACs to ask questions and

share ideas. MACs shall ensure staff from their PCC, POE, and PSS functions attend each call. We

strongly encourage MACs to submit agenda topics for consideration to the provider services mailbox.

Each MAC shall present a minimum of one time each calendar year during a monthly PCUG

call. MACs shall work with CMS on the subject and timing of the presentation(s).