US · guidance
CMS Pub. 100-09, ch. 2, § 20.4
Surveys
CMS may require periodic surveys of customer service operations to be completed by
each contractor within the time frames and in areas indicated on the specific notice.
Examples include staffing profiles and training needs.
History
(Rev. 33, Issued: 10-02-15, Effective: 11-02-15, Implementation: 11-02-15)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
2c02595b9a2466f040c542c6394b2d8f9f878ca7fc83c4b2ec55a73c9f448c71
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