US · guidance
CMS Pub. 100-09, ch. 2, § 20.1
Escalation of Complex Beneficiary Inquiries to the MACs by the
Beneficiary Contact Center (BCC)
(Rev. 33, Issued: 10-02-15, Effective: 11-02-15, Implementation: 11-02-15)
The BCC Customer Service Representatives (CSRs) escalate any complex beneficiary
inquiries that they receive to the appropriate MAC through the Next Generation Desktop
(NGD) in accordance the Complex Inquiry Escalation National Operating Procedure, NP
1.0. This procedure can be found at
https://trainingresources.tanagerinc.com/MTKRSite/index.htm, under the National
Operating Procedures section.
History
(Rev. 33, Issued: 10-02-15, Effective: 11-02-15, Implementation: 11-02-15)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
0f8d10a5760edbc3389c870c9e24b0ff6f23dd009e51bfc6994056cbbd398f6a
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