US · guidance
CMS Pub. 100-09, ch. 2, § 20
Beneficiary Customer Services (BCS)
CMS’s goal is to continuously improve the Medicare experience through the delivery of
high quality and cost-effective customer service. The CMS’ vision is for customer
service to be responsive to the needs of diverse groups, a trusted source of accurate and
relevant information, convenient and accessible assistance, and courteous and
professional. The following guidelines are designed to help MACs to ensure CMS’ goal
and vision are met.
History
(Rev. 33, Issued: 10-02-15, Effective: 11-02-15, Implementation: 11-02-15)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
f97fe57b8d7b2778184fb24a7384079a8ba9d5f7b5f1f8f041d968e0d603fa3d
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