CMS Pub. 100-08, ch. 10, § 10.6.9

Unless stated otherwise in this chapter (such as section 10.3) or in another CMS directive -- or

unless the provider requests that the contractor communicate with only a specific individual (e.g.,

an authorized official) or via specific means (e.g., only via the correspondence address e-mail) --

the contractor has the discretion to use the contact persons collected via the Forms CMS-855A,

CMS-855B, CMS-855I, CMS-855O, CMS-855S and CMS-20134 for all written and oral

communications (e.g., mail, e-mail, telephone) related to the provider’s Medicare enrollment.

Such communication need not be restricted to a particular enrollment application of the

provider’s that the contractor is currently processing. Nor is the contractor required (again,

unless either CMS or the provider directs otherwise) to send certain materials to the

correspondence mailing or e-mail address rather than the contact person’s mailing or e-mail

address.

The provider may have as many contact persons as it wishes.

If the contractor discovers that a particular contact person qualifies as an owning or managing

individual, the provider shall list the person in the Individual Ownership and/or Managing

Control section of the application.

If multiple contact persons are listed, the contractor has the discretion to select the individual to

contact unless the provider indicates otherwise via any means. In addition:

(i) The contractor may use multiple contact persons throughout the enrollment process; it need

not use the same individual for the entire duration unless, again, the provider indicates otherwise.

(ii) All contact persons shall be stored in PECOS and shall not be removed unless the provider

requests the removal via letter, e-mail, fax, or---if the applicable Form CMS-855 contains an

option for deleting a contact person---the Form CMS-855. Irrespective of whether the applicable

Form CMS-855 contains such a deletion option, the contractor may accept end-dates of a contact

person via telephone, email, fax, or mail from the provider, the authorized or delegated official,

or a current contact person on file. The contractor shall document in the comment section in

PECOS who requested the termination, how it was requested (email, phone, or fax) and when it

was requested. The addition of contact persons must still be reported via the appropriate Form

CMS-855.