US · guidance
CMS Pub. 100-08, ch. 9, § 9.2.1
RAC Points of Contact
All MACs shall provide the CMS RAC COR the name, phone number, address, fax
number, and email address of a primary point of contact (POC) and an alternate POC.
The point of contact or alternate will be responsible for all communications with the
CMS Contracting Officer Representative (COR) and the RAC. The POC will be
contacted to handle improper payment issues such as offsets, claim processing issues,
provider address information, status of claim adjustments and status of appeals. In
addition, the contractor shall provide the CMS RAC COR with the name, phone numbers,
addresses, fax number and email address of a medical review POC to handle such issues
as local edits, provider education, and Local Coverage Determinations (LCDs), and other
corrective action.
History
(Rev. 921, Issued: 11-06-19 Effective: 11-04- 19, Implementation: 11-04-19)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
3b560548055e506ee8b3a6f6fd13a947f9554ad7ef526994511f40eb56a0b278
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