US · guidance
CMS Pub. 100-06, ch. 4, § 70.17.1
Debts RTA by Treasury due to Bankruptcy (RB)
Debts in bankruptcy status are ineligible for cross-servicing. The contractors are responsible for obtaining
bankruptcy documentation to support the bankruptcy status code listed on the RTA report. Once the
contractors obtain the documentation, they shall update HIGLAS or their internal records to reflect the
appropriate code for bankruptcy. The contractors shall follow established procedures regarding debts in
bankruptcy status. The contractors shall properly report the status of these debts in their quarterly
financial reports to CMS CO. (See Pub. 100-06, chapter 3, section 140.)
The Treasury no longer routinely sends bankruptcy documents to creditor agencies. Therefore, contractors
shall follow established procedures, including contacting the CMS Regional Office (RO), to obtain
bankruptcy documentation. It is the contractor’s responsibility to obtain the bankruptcy documentation. If
the contractors cannot obtain bankruptcy documentation through established procedures, including asking
the RO for assistance, the contractors may contact Treasury to obtain documentation for RTA debts in
bankruptcy. If the contractors are unable to obtain bankruptcy documentation through established
procedures or through the assistance of the RO, they shall request bankruptcy documentation from
Treasury via email to CrossServicing.Questions@fms.treas.gov. The subject line of the email request
shall be entitled, “Request for Bankruptcy Information”. If the contractors do not receive a confirmation
from Treasury within 2 business days of the request, the contractor shall re-send the email or make
another request to Treasury via fax number 205-912-6353. The contractors shall include the following
information; the Cross-Servicing Next Generation (CSNG) number, debtor name and the contractor’s
contact information on each request via email or fax.
If the CMS Regional Office of General Counsel (OGC) advises the contractor that debts are not
discharged in bankruptcy and are still eligible for referral, the contractor shall submit a new referral to
Treasury.
History
(Rev. 11787; Issued:01-19-23; Effective: 04-21-23; Implementation:04-21-23)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
33b6b7d2bb7fc6e886733574c10597b7e43f1bc4098ae0e786fbbe1a1d6af1bf
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