US · guidance
CMS Pub. 100-04, ch. 34, § 10.5.4
Documenting the Telephone Reopening
The information received during the telephone reopening (especially the date of the call)
must be either: (1) documented on a reopening documentation form; or (2) logged into
the contractor’s computer system.
All documentation must be assigned a control number. Any additional documentation
received must be recorded into the contractor system or attached to the form. The
telephone reopening control number is recorded on all documents received that are
associated with the telephone reopening, if applicable. The documents are included in
the file.
Although documentation should rarely be necessary during a telephone reopening, the
documentation must be made a part of the file and be available if an appeal is requested
based on any revised determination issued as a result of the reopening. All
documentation should be maintained in a manner that allows for future audits.
History
(Rev. 1069, Issued: 09-29-06, Effective: 11-29-06, Implementation: 11-29-06)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
8978c5ec19be59ef252321808768f04be56fbf72ccd0c9d94ea502f5267e861a
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