US · guidance
CMS Pub. 100-04, ch. 30, § 50.16
CMS Regional Office (RO) Referral Procedure
Prior to submitting any materials to the RO, the Medicare contractor will contact the
RO to determine how to proceed in referring a potential sanction case for violation of
refund requirements. When referring these types of cases to the region, the contractor
should include the following:
Background of the Subject
The subject’s business name, address,
Medicare Identification Number, owner’s
full name and Social Security Number,
Tax Identification Number (if different),
and a brief description of the subject’s
special field of medical equipment,
supplies, or services.
Origin of the Case
A brief description of how the violations
were discovered.
Statement of Facts
A statement of facts in chronological
order describing each failure to comply
with the refund requirements.
Written Correspondence and Written
Summaries
Copies of any meetings or telephone
contacts with the beneficiary and the
supplier regarding the supplier’s failure
to make a refund.
List of the following for each item or
service not refunded to the beneficiary
by the supplier (grouped by beneficiary):
•Beneficiary Name and Medicare
beneficiary identifier;
•Claim Control Number;
•Procedure Code (CPT-4 or HCPCS) of
non-refunded item or service;
•Procedure Code modifier;
•Date of Service;
•Place of Service Code;
•Submitted Charge;
•Units (quantity) of Item or Service; and
•Amount Requested to be refunded.
Additional Information Any information that may be of value to
the RO.
History
(Rev. 10862; Issued: 07-14-21; Effective: 10-14-21; Implementation: 10-14-21)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
7338c5813484c436fd604e646a3b17cf94093ce141c0c814f93bbc62e7564aca
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