US · guidance
CMS Pub. 100-04, ch. 30, § 140.7
Processing Beneficiary Requests for Appeal
The term Medicare beneficiary identifier (Mbi) is a general term describing a
beneficiary's Medicare identification number. For purposes of this manual, Medicare
beneficiary identifier references both the Health Insurance Claim Number (HICN) and
the Medicare Beneficiary Identifier (MBI) during the new Medicare card transition
period and after for certain business areas that will continue to use the HICN as part of
their processes.
Where a beneficiary requests an appeal of the initial denial or reduction in payment, the
contractor will process the appeal in the normal fashion except that, where the appeal
results in a reversal to full or partial payment, the contractor will include the following
special paragraph in the appeal notice sent to the beneficiary:
The doctor who furnished this service has been informed of this decision
and advised that he/she may collect (his/her full charge for the service/up
to the maximum amount he/she is allowed by law to charge under
Medicare for the less extensive service for which payment has been
made).
If the reversal is for the less extensive service, the contractor will incorporate in the
notice the following:
You could have avoided paying $_______, the difference between the
maximum amount the doctor is allowed to charge and the amount
Medicare approved for the lesser service, if the claim had been assigned.
The contractor will send the physician who furnished the service a separate notice which
clearly identifies the service for which full or partial payment is being made (i.e.,
includes the patient’s name, Medicare beneficiary identifier, a description of the service
billed by procedure code, date and place of service, and amount of the charge. Where
only partial payment is being made, the contractor will clearly indicate the less extensive
service for which payment has been made). The contractor will include the following
language:
You were previously advised that Medicare payment could not be made for this
service. However, after reviewing this claim, we have determined that payment
may be made (for a less extensive service). Therefore, if you have already
refunded the amounts you collected from the beneficiary for this service, you may
recollect (these amounts/any amounts which do not exceed your maximum
allowable actual charge (MAAC) for the less extensive service for which payment
has been made).
History
(Rev. 4250; Issued: 03-08-10; Effective: 04-08-19; Implementation: 04-08-19)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
0e65f69cd9f6e898713635068166cbf5364ba0f6d9d35b7eb343d262c62ba536
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