US · guidance
CMS Pub. 100-04, ch. 23, § 20.5
The HCPCS Codes Training
HO-442.5
A large number of changes to HCPCS codes may necessitate the training of physician, supplier and provider
personnel. If this is necessary, MACs must schedule the sessions in conjunction with the State medical
records association or the State hospital or medical/physician associations. All MACs should schedule
sessions in the major population centers of their service area.
All MACs should use the following guidelines in planning training sessions.
• Limit the training sessions to a manageable size to encourage questions and answers.
• A/B MACs (B) should limit sessions to office staffs of homogenous medical specialties, e.g., do not
include DME suppliers with staff from physicians’ offices.
• Invite office personnel who complete bills and claims to attend.
• In conducting the training, emphasize the use of the new HCPCS/CPT-4 manuals and the proper
completion of the claim forms using the new codes.
Be alert to a specific physician/supplier/provider having difficulty with HCPCS. Provide follow up training
focused to the individual situation. Review and discuss specific billing problems over the phone or by mail.
If many problems develop with a specific provider, the MAC schedules a visit to provide the specific
training needed. Training is the A/B MACs (A)’s, (B)’s, (HHH)’s, and DME MACs’ responsibility.
History
(Rev. 1, 10-01-03)
Provenance
- Source
- cms.gov
- Retrieved
- 2026-08-25
- Edition
- iom-2026-08-25
- Content hash
e481ef5f672f4f9c5681f5ad012d12da432f233db00cf7501bebd4e5bd2d9e21
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