Mont. Medicaid Hospice Policy Manual, Policy 704

VOLUNTEERS

The hospice must use volunteers to the extent specified in the

“Level of Activity” section. These volunteers must be used in

defined roles and under the supervision of a designated hospice.

TRAINING

The hospice must maintain, document, and provide volunteer

orientation and training that is consistent with hospice industry

standards.

ROLES

Volunteers must be used in day-to-day administrative and/or direct

member care roles.

RECRUITING

AND RETAINING

The hospice must document and demonstrate viable and ongoing

efforts to recruit and retain volunteers.

COST SAVING

The hospice must document the cost savings achieved through the

use of volunteers. Documentation must include the following:

1. The identification of each position that is occupied by

a volunteer;

2. The work time spent by volunteers occupying those

positions; and

3. Estimates of the dollar costs that the hospice would

have incurred if paid employees occupied the

positions.

LEVEL OF ACTIVITY

Volunteers must provide day-to-day administrative and/or direct

member care services in an amount that, at a minimum, equals five

percent of the total member care hours of all paid hospice

employees and contract staff. The hospice must maintain records

on the use of volunteers for member care and administrative

services, including the type of services and time worked.